Mark Nelson

Puppy parties and events, office hours, transport, intake, probably a little bit of everything

• Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
• Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
• Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.

• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.