Overview
Work History
Education
Skills
Timeline
Generic

Mark Wenninger

Oakdale

Overview

4
4
years of professional experience

Work History

Cheese Shift Lead/Rebuyer

Seward Coop
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Deli Counter Assistant Manager

Seward Coop
06.2022 - 08.2022
  • Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
  • Assisted in updating menu offerings by providing feedback on popular items and identifying potential areas for improvement.
  • Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
  • Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.

Cheese Supervisor

Seward Coop
10.2021 - 06.2022
  • Established strong relationships with local dairy farmers, supporting the community while sourcing premium cheeses.
  • Implemented efficient merchandising strategies, showcasing featured products and optimizing store layout for ease of navigation.
  • Developed employee training programs that increased team knowledge of cheese varieties, production methods, and pairings.
  • Boosted store reputation for quality products by consistently maintaining a diverse and high-quality cheese selection.

Manager on Duty

Seward Coop
06.2018 - 10.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Education

Century College
Saint Paul, MN

Skills

  • Decision-making capabilities
  • Employee Training
  • Guest service

Timeline

Deli Counter Assistant Manager

Seward Coop
06.2022 - 08.2022

Cheese Supervisor

Seward Coop
10.2021 - 06.2022

Manager on Duty

Seward Coop
06.2018 - 10.2021

Cheese Shift Lead/Rebuyer

Seward Coop

Century College

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Mark Wenninger