Markiesha McDaniel
Saint Paul
Summary
Dynamic and dedicated professional with extensive experience at Hennepin Healthcare, excelling in patient-focused care and accurate recordkeeping. Proven ability to enhance patient satisfaction through compassionate support and effective communication. Skilled in vital signs monitoring and adept at multitasking, ensuring high-quality care in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Operator
Metro Transit
02.2024 - Current
- Operated transit buses safely and efficiently along designated routes.
- Ensured compliance with traffic regulations and safety protocols during service.
- Assisted passengers with boarding, disembarking, and fare collection processes.
- Communicated effectively with dispatch to report delays or emergencies promptly.
- Conducted pre-trip inspections to verify vehicle readiness and safety standards.
- Responded to passenger inquiries and resolved concerns with professionalism and courtesy.
- Participated in training sessions to enhance driving skills and customer service techniques.
Bus Operator
First Student
07.2018 - 04.2022
- Operated school buses safely, ensuring timely transportation for students.
- Conducted pre-trip and post-trip vehicle inspections to maintain safety standards.
- Adhered to traffic regulations, promoting a safe environment for passengers.
- Communicated effectively with parents and school staff regarding bus schedules and student needs.
- Managed student behavior during transport, fostering a respectful atmosphere on the bus.
- Collaborated with maintenance teams to address vehicle issues promptly, minimizing downtime.
- Maintained a clean work area both inside the bus cabin as well as outside around the vehicle per district guidelines.
Nursing Assistant
The Emeralds
12.2023 - 04.2024
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
Revenue Cycle Specialist
Hennepin Healthcare
10.2020 - 04.2024
- Analyzed patient accounts to identify discrepancies and resolve billing issues efficiently.
- Processed insurance claims, ensuring compliance with regulatory requirements and internal policies.
- Reviewed patient invoices for accuracy, facilitating timely payments and reducing outstanding balances.
- Trained new staff on billing procedures and software usage to enhance team performance and efficiency.
Nursing Assistant
Hennepin Healthcare
05.2017 - 10.2021
- Assisted with daily living activities to enhance patient comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Maintained cleanliness and organization of patient rooms to ensure a safe environment.
- Documented patient care activities accurately in electronic health records systems.
- Supported nursing staff during procedures by preparing equipment and assisting as needed.
- Participated in training sessions to improve skills and stay updated on healthcare practices.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
High School Diploma -
Area Learning Center
Saint Paul, MN06.2005
Skills
- Accurate recordkeeping
- Customer relations skills
- Multitasking and organization
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Recording vital signs
- Patient-focused care
- Vital signs monitoring
- Infection control
- Patient relationship building
Certification
- CNA - Certified Nurse Assistant
Timeline
Bus Operator
Metro Transit
02.2024 - Current
Nursing Assistant
The Emeralds
12.2023 - 04.2024
Revenue Cycle Specialist
Hennepin Healthcare
10.2020 - 04.2024
Bus Operator
First Student
07.2018 - 04.2022
Nursing Assistant
Hennepin Healthcare
05.2017 - 10.2021
High School Diploma -
Area Learning Center