Marlene Peterson
St. Michael,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales/Service
Allstate Insurance
Shoreview, MN
10.2025 - 04.2026
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Service Dispatcher/Controls Support
SCR Inc
St Cloud, MN
12.2010 - 10.2025
- Coordinated service requests to optimize technician scheduling and improve response times.
- Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Answered phone calls and responded to customer emails.
- Developed and maintained communication with field technicians to ensure timely updates on service issues.
- Implemented best practices in workflow management, resulting in improved service quality and customer satisfaction.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Streamlined communication between customers and technicians for timely service delivery.
Senior Caregiver
Mary Mersch
Maple Grove, MN
07.2022 - 02.2025
- Provided compassionate personal care to enhance quality of life for elderly client.
- Developed individualized care plans in collaboration with healthcare professionals.
- Facilitated communication between client, families, and medical personnel for coordinated care.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patient.
- Assisted in maintaining a clean and safe environment for patient, completing housekeeping tasks as needed.
- Provided emotional support to patient and family during difficult times, offering a listening ear and empathetic conversation.
Inside Sales Representative
E-Switch Inc
Brooklyn Park, MN
07.2007 - 12.2010
- Cultivated strong client relationships through effective communication and personalized service strategies.
- Identified customer needs and recommended appropriate products, driving sales growth and customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Recorded accurate and efficient records in customer database.
Production Control Assistant
Modern Tool Inc
Coon Rapids
02.2005 - 07.2007
- Coordinated production schedules to optimize workflow and meet delivery timelines.
- Monitored inventory levels, ensuring timely procurement of materials for production processes.
- Supported on-time delivery of products by proactively identifying potential delays and resolving issues quickly.
- Reviewed job orders and adjusted schedules for timely delivery.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Entered and verified data into company databases with high accuracy.
Office Assistant/Administrative Support
McFarland Hotwater Technology
Hopkins, MN
05.2004 - 02.2005
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Arts - Concentration in Human Resources
American Intercontinental University
Hoffman Estates, IL2006
Skills
- Dispatch HVAC and Refrigeration Technicians throughout Minnesota in addition to other regions on service call while balancing cost efficiency and Technicians abilities to ensure quality work performance
- Responsible for scheduling Technicians to complete workload and maximize abilities, profitability, and customer satisfaction
- Assist Customers with emergency and routine maintenance and prioritize according to urgency that ensure no product loss
- Continually learn about new products to be able to offer technical support to customers
- Manage customer relations and provide exemplary service to all customers
- Maintain customer accounts and accurately established new customer accounts
- Data entry of production orders and verification of product delivery
- Provide exemplary technical and resolution support to Customers in a timely manner
- Successfully prioritize work load to meet deadlines and minimize response time
- Assist customers with product support and service
- Ship and receive product and accurately enter inventory
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
Accomplishments
- Obtained Insurance License for State of Minnesota and Wisconsin.
- Achieved targeted goals through effectively helping with clients and building relationships.
Certification
- Certificate of Completion of Customer Service Training
- Issues by St Cloud Area Chamber of Commerce, April 2014
- License as Insurance Agent, October 2025
Timeline
Sales/Service
Allstate Insurance
10.2025 - 04.2026
Senior Caregiver
Mary Mersch
07.2022 - 02.2025
Service Dispatcher/Controls Support
SCR Inc
12.2010 - 10.2025
Inside Sales Representative
E-Switch Inc
07.2007 - 12.2010
Production Control Assistant
Modern Tool Inc
02.2005 - 07.2007
Office Assistant/Administrative Support
McFarland Hotwater Technology
05.2004 - 02.2005
Bachelor of Arts - Concentration in Human Resources
American Intercontinental University