Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Marsell Brown

Saint Paul,MN

Summary

Dynamic Account Manager with a background as an U.S Army Soldier, with a proven track record at Allied Universal Security, excelling in client relations and issue resolution. Skilled in strategic planning and team training, I enhanced customer satisfaction and retention through proactive communication and relationship building, ensuring seamless account oversight and fostering loyalty among clients.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Certification

Work History

Account Manager

Allied Universal Security

03.2025 - Current

Manage 20 calls a day from clients, delivery drivers, and Guest.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Provided expert guidance during critical incidents, assisting technical teams in resolving complex issues quickly and effectively.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Wrote detailed reports of all security breaches and investigations.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Issued access cards to authorized personnel to monitor access points.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Site Supervisor

American Security, LLC

03.2023 - 03.2025

Trained new team members on site policies and procedures.
Maintained records and logs of work performed and materials and equipment used.
Worked with personnel and managers to meet strict timelines.
Oversaw personnel safety and efforts at work site.
Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Developed work schedules for team members to maximize shift coverage.
Implemented best practices and safe operating procedures.
Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
Resolved issues among team members to keep employees on task.
Provided onsite training to help develop employee skills.
Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
Enhanced site safety by implementing rigorous daily inspection routines.
Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
Improved team morale and productivity with regular feedback sessions and recognition of achievements.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Wrote detailed reports of all security breaches and investigations.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Issued access cards to authorized personnel to monitor access points.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Security Officer

Acts International Services

01.2023 - 03.2023

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Security Officer

Allied Universal Security Services

01.2022 - 01.2023

Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Completed full building and grounds patrols to spot and investigate concerns.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Investigated suspicious activities and persons to maintain security of premises.
Wrote detailed reports of all security breaches and investigations.
Issued access cards to authorized personnel to monitor access points.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

PCA

BridgesMN

12.2017 - 03.2022

Assisted patients with daily living activities, promoting independence and wellbeing.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Answered patient assistance calls, assessed needs, and offered qualified support.
Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Administered medications as prescribed, preventing adverse reactions or complications.
Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
Performed wound care and dressing changes, facilitating timely healing and recovery.
Collected and transported specimens to prepare for lab testing.
Maintained clean and safe environment to promote patient safety and comfort.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Facilitated personal hygiene management, feeding and ambulation.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Supported needs of [Number]+ residents under long-term care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Transported patients between rooms and appointments or testing locations.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Private 2nd Class

US Army

12.2015 - 11.2017

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Senior Caregiver

Project Wellness

01.2015 - 12.2015

Maintained clean, safe, and well-organized patient environment.
Offered companionship and kindness to elderly patients.
Assisted patients with daily living activities, ensuring their safety and wellbeing.
Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
Provided safe mobility support to help patients move around personal and public spaces.
Developed strong rapport with patients and families, fostering trust and open communication.
Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
Assisted disabled clients to support independence and well-being.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Provided compassionate and patient-focused care to cultivate well-being.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Entrusted to handle confidential and sensitive situations in professional matter.
Recorded status and duties completed in logbooks for management.
Guided patients to restroom to support bladder and bowel relief requirements.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Cashier

Holiday Gas Station

01.2013 - 01.2015

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Improved efficiency, organized checkout area for optimal workflow.

Cook

Old Country Buffet

03.2014 - 10.2014

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.

Sales Associate

Target

04.2014 - 08.2014

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Removed all boxes and related trash from sales floor and processed through compactors.
Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Cashier

Speedway Gas Station

01.2014 - 04.2014

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Promoted store promotions and incentive programs to increase overall sales revenue.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Enhanced customer service experience by efficiently processing purchases and returns.
Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

GED -

Dayton Job Corp Center

Dayton, OH

06-2011

Skills

Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Relationship building and management
Strategic planning

Customer relationships
Account oversight
Issue resolution
Account development
Team Training
Documentation and reporting

Accomplishments

U.S Army Basic Training Completion

U.S Army A.I.T Completion

First Aid & CPR Certification

AEDs Certification

Deescalation Skills

Certification

Deescalation , Allied Universal - Completed March 2025
Lawful Hiring, Assignment and Promotion Practices , Allied Universal - Completed March 2025
Security Supervisor Essentials , Allied Universal -Completed March 2025
Principles of Leadership , Allied Universal - Completed April 2025
Media Management , Allied Universal - Completer April 2025
2025 Global Code of Ethics and Business Conduct Guidelines , Allied Universal - March 2025
Customer Service , Universal - August 2025
Be Calm and De-escalate , Allied Universal - August 2025

Timeline

Account Manager

Allied Universal Security

03.2025 - Current

Site Supervisor

American Security, LLC

03.2023 - 03.2025

Security Officer

Acts International Services

01.2023 - 03.2023

Security Officer

Allied Universal Security Services

01.2022 - 01.2023

PCA

BridgesMN

12.2017 - 03.2022

Private 2nd Class

US Army

12.2015 - 11.2017

Senior Caregiver

Project Wellness

01.2015 - 12.2015

Sales Associate

Target

04.2014 - 08.2014

Cook

Old Country Buffet

03.2014 - 10.2014

Cashier

Speedway Gas Station

01.2014 - 04.2014

Cashier

Holiday Gas Station

01.2013 - 01.2015

GED -

Dayton Job Corp Center

Marsell Brown

Summary

Overview

Work History

Account Manager

Site Supervisor

Security Officer

Security Officer

PCA

Private 2nd Class

Senior Caregiver

Cashier

Cook

Sales Associate

Cashier

Education

GED -

Skills

Accomplishments

Certification

Timeline

Account Manager

Site Supervisor

Security Officer

Security Officer

PCA

Private 2nd Class

Senior Caregiver

Sales Associate

Cook

Cashier

Cashier

GED -

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