Marshall Stueven
Minnetonka
Summary
Long-time retail and customer service employee committed to fostering relationships and ensuring high levels of customer satisfaction. I pride myself on my tenacity and my ability to find a positive resolution for my customers.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Papa Johns
Minnetonka
09.2023 - Current
- Delivered pizzas to customers' locations, ensuring timely and accurate service
- Communicated effectively with customers
- Worked within a team to complete common goals
- Handled cash transactions and processed payments, maintaining accuracy and security
- Maintained cleanliness and organization of delivery vehicle and equipment.
- Exhibited reliability and professionalism in all delivery interactions
Project Manager
Hometown Fiber
Minnetonka
09.2023 - Current
- Developed internal automation processes to streamline workflows
- Established HR structure to support company growth and employee development
- Completed installation tasks
- Addressed interpersonal issues among employees to foster a collaborative work environment
- Created visual aids and presentation materials
- Managed project timelines and ensured adherence to deadlines.
Audio Visual Technician
Morecom
Maple Grove
04.2020 - 09.2023
- Installed audio visual systems in city council chambers
- Integrated new technology into existing broadcast systems to enhance functionality
- Managed new demands by establishing livestreaming for city council meetings
- Coordinated training sessions for city staff on audio visual operations
- Attended council meetings to ensure smooth broadcasts after making changes to their system
- Addressed any concerns with the client when necessary
Audio Video Installer
Rocket AV
Brooklyn Park
01.2020 - 04.2020
- Installed audio and video equipment in commercial settings
- Configured systems for optimal performance and user experience
- Troubleshot technical issues with audio and video equipment
- Worked with team members to streamline installation processes
- Travelled to out of state job sites regularly
Liquor Store Associate
Cub Foods
Bloomington
05.2018 - 01.2020
- Assisted customers with product selections and inquiries
- Managed inventory levels and organized stock displays to optimize product availability
- Operated cash register and processed customer transactions
- Maintained cleanliness and organization of sales floor
- Checked IDs and ensured all transactions were legal
- Delivered professional customer service, contributing to positive guest experiences
- Assisted management and coordinated with sales reps to streamline ordering process
Backroom Manager
Target
St. Louis Park
10.2015 - 05.2018
- Managed inventory organization and streamlined backroom processes to enhance operational efficiency
- Collaborated with store leadership to optimize backroom layout, improving space utilization
- Managed four separate teams (Backroom, Receiving, Instocks, and Online orders)
- Implemented safety protocols to decrease workplace injuries in my work center.
- Developed employees into managerial candidates, fostering talent growth within the team
- Ensured proper inventory management and backroom organization
Instocks Team Member
Target
St. Louis Park
11.2011 - 10.2015
- Scanned sales floor for missing products, creating priority batches for backroom team to enhance product availability
- Maintained accurate inventory levels on store shelves and backroom areas
- Coordinated with Store Managers to promptly address problem areas, ensuring optimal store conditions
- Established weekly process to assess and address each store area, improving overall organization and efficiency
- Trained new team members on store procedures and policies
Education
High School Diploma -
Hopkins High School
Hopkins, MN06-2010
Skills
- Logistics management
- Route optimization
- Customer service
- Time management
- Team collaboration
- Problem-solving
- Effective communication
- Conflict resolution
- Training and development
Timeline
Delivery Driver
Papa Johns
09.2023 - Current
Project Manager
Hometown Fiber
09.2023 - Current
Audio Visual Technician
Morecom
04.2020 - 09.2023
Audio Video Installer
Rocket AV
01.2020 - 04.2020
Liquor Store Associate
Cub Foods
05.2018 - 01.2020
Backroom Manager
Target
10.2015 - 05.2018
Instocks Team Member
Target
11.2011 - 10.2015
High School Diploma -
Hopkins High School