Martha Chirpich
Arch Telecom INC
Waverly
13
years of professional experience
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Work History
Regional Operations Manager
3 Years 8 Months- Led regional operations initiatives to enhance productivity and streamline processes across multiple locations.
- Mentored store managers, fostering professional growth and enhancing leadership capabilities within the team.
- Traveling to over 16 locations per month to manage each store and perform reviews/audits of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
District Manager
5 Years- Lead a team of 10 managers, and 35 Mobile Experts with their day-to-day operations/sales and overall performance
- Increase customer satisfaction scores by 45%, while improving practices and awareness amongst employees
- Continuous improvement on operational practices, company standards and merchandising strategies.
Store Manager-Trainer
4 Years 2 Months- Managed staff of 12 employees, Assistant Managers and Sales Associates while traveling to other stores and training new or promoted staff
- Ensured each customer experience was positive, memorable and consistent. All while driving profit.
- Consistent awareness of profit and loss of business, adjusting to the needs of the business.
Education
Business Management
Skills
Outstanding communication skills
Asset management
Relationship building
Performance improvements
Process improvements
Policy development and enforcement
Business leadership
Employee development
Timeline
Regional Operations Manager
Arch Telecom INC
10.2022 - CurrentRead More
District Manager
Geeks In Pink, LLC
10.2017 - 10.2022Read More
Store Manager-Trainer
Shoe Sensation, Inc
08.2013 - 10.2017Read More
Anoka Ramsey Community College
Business Management
Read More