Martina Galeazzi
Borgo Virgilio
Summary
I am an energetic and caring person with experience in a variety of areas, including teaching children and adult, administration and in the hospitality industry in Australia and in Italy. I am keen to start working immediately and ideally would love to work full-time. I am prepared to work hard and learn new skills.
Overview
9
9
years of professional experience
Work History
Costumer service representative
Jucy
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Waitress
Maison Clement
04.2023 - 08.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served.
Teacher /Italian language assistant
CO.AS.IT
02.2023 - 03.2023
- I was responsible of providing language lessons to adults and children (from preps to y-10), OOSH, OSH, preparation for language examination for secondary children, private Language lessons Teacher for adults and also classes of about15 children
- Prepared the lessons following the program and worked in team
- Developed engaging lesson plans to stimulate student interest and foster learning.
- Enhanced student performance with personalized tutoring sessions.
- Adapted curriculum materials for diverse learning styles and needs.
- Collaborated with colleagues to design interdisciplinary lesson plans for enhanced learning experiences.
- Increased student motivation by creating a positive and supportive learning environment.
- Monitored student progress and provided timely feedback to support academic growth.
Waitress/barista
King and Godfree
11.2022 - 02.2023
Perfume Sales
Douglas Perfume Shops
07.2022 - 10.2022
- Duties included: sale of products such as perfumes and cosmetics, give beauty advice to customers, set up display etc
Primary School Support teacher
IC Borgo Virgilio
09.2015 - 07.2022
- Aided primary teacher by preparing classroom materials and ensuring smooth lesson execution.
- Improved student engagement by assisting with interactive activities and providing additional support.
- Supported classroom management with effective behavior monitoring and guidance.
- Assisted in lesson planning for enhanced curriculum delivery.
- Supported students with diverse needs to enhance overall learning experience.
- Facilitated small group instruction to promote individualized attention.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Participated in ongoing professional development opportunities to stay current on educational trends and best practices, incorporating new ideas into the curriculum accordingly.
- Increased parent involvement through consistent communication, establishing positive relationships with families.
Receptionist
Hotel Miramonti
07.2021 - 08.2021
Educator/Support for elderly people
Sereno soggiorno Aged Care Facility
07.2018 - 08.2018
- My job consisted of organizing games, accompanying elderly people to their room if they were not completely self-sufficient, organizing topics to talk about and gentle gymnastics
- Offered companionship and kindness to elderly patients.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Tourists Guide & Assistant for aged care (Supervisor)
Mantunitour
06.2018 - 06.2018
- I was responsible of taking care of a group of20 people from70 to98 years old
- I was the Guide and the responsible of taking care of them for all the trip (2 weeks)
- Facilitated group discussions to promote engagement
Education
Diploma - Teaching English To Speakers of Other Languages
Gold Coast Learning Centre
Gold Coast, Australia 11-2024
High School Diploma -
Liceo Delle Scienze Sociali
Mantova, Italy08-2011
Skills
- Customer service
- Active listening
- Customer relations
- Lesson planning
- Classroom management
- Problem resolution
- Relationship building
- Payment processing
- Motivating students
- Conflict resolution
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Costumer service representative
Jucy
08.2023 - 11.2024
Waitress
Maison Clement
04.2023 - 08.2023
Teacher /Italian language assistant
CO.AS.IT
02.2023 - 03.2023
Waitress/barista
King and Godfree
11.2022 - 02.2023
Perfume Sales
Douglas Perfume Shops
07.2022 - 10.2022
Receptionist
Hotel Miramonti
07.2021 - 08.2021
Educator/Support for elderly people
Sereno soggiorno Aged Care Facility
07.2018 - 08.2018
Tourists Guide & Assistant for aged care (Supervisor)
Mantunitour
06.2018 - 06.2018
Primary School Support teacher
IC Borgo Virgilio
09.2015 - 07.2022
Diploma - Teaching English To Speakers of Other Languages
Gold Coast Learning Centre
High School Diploma -
Liceo Delle Scienze Sociali
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