Mary Cox
Forest Lake,MN
Summary
Healthcare professional with wealth of experience in customer service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Viverant Physical Therapy
11.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Chart preparation and management.
- Answered incoming calls, and schedule appointments for new and existing patients.
- Built and maintained positive working relationships with patients and staff.
- Helped established mentor program, to assist other PSR's on team to advance their skills in customer service.
Personal Care Assistant
A+ Home Care
12.2015 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Training Manager
Anytime Fitness
05.2019 - 06.2023
- Promoted a safe workout environment by enforcing proper exercise techniques among trainers and performing regular equipment safety checks.
- Enhanced client satisfaction by developing personalized fitness programs tailored to individual goals and needs.
- Addressed client concerns with empathy and understanding, ensuring prompt resolutions to maintain high levels of satisfaction.
- Streamlined personal training operations by implementing efficient scheduling systems and improving communication channels between trainers and clients.
- Improved overall gym revenue by upselling personal training packages and promoting additional services such as group classes, nutrition counseling, and workshops.
- Increased gym membership retention through consistent follow-ups, progress tracking, and adjusting workout plans accordingly.
- Evaluated trainer performance regularly through observation sessions and client feedback surveys to ensure continuous improvement in service quality.
Personal/Group Trainer
Anytime Fitness
10.2016 - 05.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Education
Bachelor of Science - Exercise Science
Winona State University
Winona, MN05-2016
Skills
- Customer service
- HIPAA compliance
- Conflict resolution
- Verbal and written communication
- Phone etiquette
- Problem-solving
- Multitasking and organization
Timeline
Patient Service Representative
Viverant Physical Therapy
11.2023 - Current
Personal Training Manager
Anytime Fitness
05.2019 - 06.2023
Personal/Group Trainer
Anytime Fitness
10.2016 - 05.2019
Personal Care Assistant
A+ Home Care
12.2015 - Current
Bachelor of Science - Exercise Science
Winona State University
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