Mary Hamilton

Treasure Island Hotel & Casino

Welch

02.2025 - Current

Provided exceptional customer service by engaging patrons and addressing their needs promptly.
Prepared a variety of cocktails and beverages according to established recipes and customer preferences.
Maintained cleanliness and organization of bar area, ensuring a welcoming atmosphere for guests.
Assisted in training new staff on bar operations and customer service best practices.
Collaborated with kitchen staff to coordinate food and beverage service during peak hours.
Implemented inventory management practices, reducing waste and ensuring product availability.
Resolved customer complaints effectively, enhancing overall guest satisfaction and experience.
Conducted regular checks on beverage supplies, placing orders when necessary to avoid shortages.
Executed cash handling procedures accurately, ensuring secure and efficient transactions.
Promoted special drinks and events to customers, increasing sales and enhancing customer engagement.
Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and guests.
Participated in weekly team meetings to discuss customer feedback and improve service quality.
Executed opening and closing duties including restocking supplies.
Greeted customers and provided excellent customer service.
Processed payments accurately and efficiently with POS system.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.