Summary
Overview
Work History
Skills
Timeline
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Mary Margaret Diekmann

Winona,MN

Summary

An accomplished Office and Administrative Assistant who has worked in many areas at Winona State University. My diverse background and years of experience has positivity attributed to my career. I bring a vibrancy to my work and relationships with my fellow colleagues.

Overview

27
27
years of professional experience

Work History

OAS Intermediate

Winona State Univ Biology, Physics, Geoscience
06.2006 - Current
  • Started as OAS to Geoscience 4/2024 and Physics 6/2025
  • To perform duties of general office manager/supervisor for the Biology Department, Geoscience Department, Physics Department, and to ensure effective and efficient workflow and administration of the programs within the College of Science and Engineering.
  • Serve as the primary administrative liaison for departmental policies and university procedures, providing proactive guidance to faculty, staff, and students. Communicate updates on institutional policies and ensure compliance across departments. Independently orient new employees, offering comprehensive onboarding to university systems, expectations, and operational workflows. Act as a trusted resource and first point of contact for procedural and operational questions.
  • Act as the central resource representative for all visitors to Pasteur Hall and the Science Laboratory Center, including students, parents, and the general public. Provide detailed information regarding academic programs, courses, and departmental services. Use sound judgment to manage and resolve sensitive issues or complaints involving courses, instructors, or university processes. Diffuse high-stress interactions with professionalism and empathy, advising stakeholders on appropriate university protocols and escalating only when necessary.
  • Independently track and manage key academic and operational deadlines for the Biology, Geoscience, and Physics Departments. Notify and coordinate with faculty and staff regarding timelines for course scheduling, catalog revisions, budgeting, and contracts to ensure timely and accurate submissions.
  • Function as the lead Purchasing Agent for the Biology, Geoscience, and Physics Departments. Oversee complex budgets by analyzing expenditures, monitoring balances, and preparing detailed budget reports. Provide budgetary advisement to department chairs and Medical Lab Specialist program director, and initiate transfers or corrections independently as needed to ensure fiscal accuracy and compliance.
  • Develop and maintain comprehensive departmental records systems, ensuring secure, organized, and efficient access to files and data for Biology, Geoscience, and Physics Departments. Uphold university records retention policies and ensure confidentiality where appropriate.
  • Prioritize and manage a high volume of diverse administrative responsibilities with minimal supervision. Evaluate incoming tasks, set priorities based on departmental needs and deadlines, and implement efficient workflows to ensure operational excellence across all departments supported.
  • College of Science and Engineering Camps and Conferences coordinator
  • OAS for camps for Composite Materials Engineering in the summer.
  • Maintain Department Social Media - Facebook and Instagram
  • Supervise student workers.

OAS

Winona State University Business Office
10.2002 - 06.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked in Accounts Payable and Accounts Receivable.
  • Send out billings for child care and follow up with clients regarding late payments.
  • Answer phone and email correspondents
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.f0

Temporary Graduate Studies Office OAS

Winona State University Graduate Studies
07.2001 - 06.2003
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Review applications and admitted the students into the graduate program
  • Followed their progress through their classes to be sure they met the qualification to complete their degree.
  • Granted their degree
  • Posted their degree
  • Sent out transcripts and Diplomas

CSS

Winona State University Business Office
01.1999 - 10.2002
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering the University and responded promptly to customer needs.
  • Collected payments from students, faculty and staff.
  • Answer questions regarding billing
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Organizational skills

Timeline

OAS Intermediate

Winona State Univ Biology, Physics, Geoscience
06.2006 - Current

OAS

Winona State University Business Office
10.2002 - 06.2006

Temporary Graduate Studies Office OAS

Winona State University Graduate Studies
07.2001 - 06.2003

CSS

Winona State University Business Office
01.1999 - 10.2002

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Mary Margaret Diekmann