Mary Martel
Minneapolis
Summary
Results-driven Property Manager skilled in overseeing operations and enhancing resident satisfaction through effective issue resolution and thorough client needs assessment. Established strong relationships and cultivated partnerships within Insurance industry, utilizing strategic negotiation and consultative selling techniques. Committed to delivering value through proactive management and dedication to client success.
Overview
7
7
years of professional experience
Work History
House Director
Pi Beta Phi Fraternity for Women
Minneapolis
10.2023 - Current
- Property Manager for the sorority house and the adjacent annex, ensuring a safe environment for the residents.
- Coordinated meal planning and preparation, ensuring residents received nutritious and appealing meals.
- Oversaw maintenance and cleanliness of house facilities and grounds, promoting a welcoming and safe environment for residents.
- Responded to crisis situations promptly, maintaining calm and effectively assessing need for assistance.
- Conduct rounds to keep residents and areas safe and secure.
Licensed Insurance Agent
TTEC
Minneapolis
09.2025 - 01.2026
- Assessed client needs to recommend suitable insurance products.
- Educated clients on policy features and benefits, enabling informed decision-making.
- Resolved client inquiries and concerns to enhance customer satisfaction.
- Cultivated strong relationships with clients, enhancing loyalty and trust.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Initiated contact with potential clients through warm calls and customer referrals.
- Surpassed company sales goals for new policies, contributing to overall revenue growth.
Seasonal Sales Associate
Target
Madison
10.2024 - 01.2025
- Organized and maintained appealing sales floor displays to enhance customer shopping experience.
- Assisted customers with product selection and inquiries.
- Stocked shelves and ensured product availability for shoppers.
- Engaged with customers to build rapport and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers warmly to create a welcoming environment and ensure positive shopping experience.
- Handled cashier duties, including processing payments and issuing receipts, to facilitate efficient transactions.
Group Health Insurance Agent
Allstate Corp
Chicago
07.2023 - 03.2024
- Fielded inbound calls from customers regarding alternative insurance options, generating sales opportunities through tailored information.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Coordinated enrollment into plan benefits with insurance companies and marketplace, ensuring seamless transition for clients.
House Director
Alpha Phi Sorority
Evanston
03.2023 - 06.2023
- Contract position as House Director for Alpha Phi Sorority on the Northwestern University campus through June 12, 2023.
- Conducted regular safety rounds to ensure resident security and maintain safe living conditions.
- Resolved resident complaints and grievances through direct communication and effective problem-solving.
- Managed repairs and emergencies while scheduling and overseeing commercial contractors for timely resolutions.
- Team up with House Chef regarding menu issues, food allergies, and special events.
- Processed orders for monthly supplies needed to maintain the house's operations.
Inside Sales Representative
We Insure
Jacksonville
11.2022 - 02.2023
- Built rapport and trust with potential franchisees by listening to concerns and developing custom business solutions.
- Assisted potential franchise business owners with technical and procedural inquiries, facilitating informed decision-making.
- Identified and vetted potential franchisees across designated states, targeting markets with high growth potential.
- Managed lead qualification and conversion processes, achieving onboarding of 10 new franchisees annually.
Sr. Insurance Sales Consultant
Kin Insurance
Chicago
12.2019 - 11.2022
- Analyzed customer needs to recommend optimal insurance solutions, resulting in increased product uptake.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Wrote and finalized insurance policies, ensuring accurate documentation and timely filing.
- Prepared proposals and conducted closing interviews, successfully securing sales of insurance products.
Sales Specialist
Bloomingdale's
Chicago
05.2019 - 12.2019
- Engaged customers in conversation to assess their needs and provide tailored assistance.
- Assisted customers by addressing inquiries and efficiently locating merchandise.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Observed sales floor to proactively identify and assist customers requiring help.
Medicare Insurance Agent
GoHealth
Chicago
12.2018 - 05.2019
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - Graphic Design
Iowa State University
Ames, IASkills
- Property Management
- Maintenance Requests
- Issue Resolution
- Crisis response
- Supply and Inventory Management
- Policy recommendation
- Client assessment
- Negotiation
- Effective communication
- Relationship building
- Conflict management
- Insurance sales
Timeline
Licensed Insurance Agent
TTEC
09.2025 - 01.2026
Seasonal Sales Associate
Target
10.2024 - 01.2025
House Director
Pi Beta Phi Fraternity for Women
10.2023 - Current
Group Health Insurance Agent
Allstate Corp
07.2023 - 03.2024
House Director
Alpha Phi Sorority
03.2023 - 06.2023
Inside Sales Representative
We Insure
11.2022 - 02.2023
Sr. Insurance Sales Consultant
Kin Insurance
12.2019 - 11.2022
Sales Specialist
Bloomingdale's
05.2019 - 12.2019
Medicare Insurance Agent
GoHealth
12.2018 - 05.2019
Bachelor of Arts - Graphic Design
Iowa State University