Mary Sahlberg
Duluth
Summary
Dynamic client service associate recognized for exceptional organizational skills and a strong ability to connect with diverse clientele. Proven track record of delivering outstanding customer experiences while effectively managing multiple tasks in fast-paced environments. Eager to contribute to a forward-thinking organization that values dedication and hard work, fostering personal and professional growth. Committed to enhancing client satisfaction and driving team success through proactive problem-solving and attention to detail.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sport Clips
Duluth, MN
02.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided customer service in a fast-paced environment
- Obtained salon manager license
Stylist
Sport Clips
09.2015 - 02.2022
- Greeted each client and asked questions to determine needs.
- Entered in customer data into computer software
- Answered phones, scheduled appointments and processed payments.
- Kept work area clean and neat to stay productive.
Stylist
Master Cuts Salon
Duluth, MN
01.2013 - 09.2015
- Greeted each client and asked questions to determine needs.
- Kept work area clean and neat to stay productive.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Scheduled appointments for customers using internal software system.
Education
Associate of Applied Science - Cosmetology
Aveda Institute
Minneapolis, MN11-2013
High School Diploma -
Duluth East High School
Duluth, MN06.2012
Skills
- Customer service
- Sales Monitoring
- Managing Operations and Efficiency
- Time Management
- Product sales
- Cash Handling
Timeline
Assistant Manager
Sport Clips
02.2022 - Current
Stylist
Sport Clips
09.2015 - 02.2022
Stylist
Master Cuts Salon
01.2013 - 09.2015
Associate of Applied Science - Cosmetology
Aveda Institute
High School Diploma -
Duluth East High School