Mary Ann Swanson
Stanchfield,MN
Summary
Dynamic Scheduling Coordinator at Cambridge Medical Center with expertise in Epic and Excellian, optimizing patient scheduling and enhancing workflow efficiency. Proven ability to resolve conflicts and deliver exceptional customer service, ensuring seamless communication between patients and providers. Adept at maintaining data integrity and confidentiality while supporting clinical decision-making.
Overview
32
32
years of professional experience
Work History
Scheduling Coordinator
Cambridge Medical Center/Allina Health System
08.2015 - Current
- Coordinates appointment schedules for multiple healthcare providers, ensuring optimal utilization of resources.
- Verifies the accuracy of patient orders when received.
- Completes intake process for patients within diagnostic areas.
- Facilitates communication between patients and healthcare providers to clarify appointment details and requirements.
- Identified scheduling conflicts and resolved issues promptly to minimize disruptions in patient care.
- Collaborated with healthcare team members to prioritize urgent appointments and optimize provider availability.
- Monitors appointment schedules regularly to ensure compliance with organizational guidelines and standards.
- Provides exceptional customer service by addressing patient inquiries regarding scheduling and appointment changes.
- Collaborates with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Optimizes workflows by prioritizing tasks based on urgency and monitors and completes assigned work queues.
- Operates Excellian support systems for all areas efficiently and effectively to complete workflow.
- Protects patient's privacy and rights as defined in procedures and policies.
- Follows hospital, radiation safety and infection control polices.
Medical Secretary Lead
Cambridge Medical Center/Allina Health System
07.1997 - 08.2016
- Perform secretarial support and editing of clinic, hospital and radiology dictations.
- Served as department support lead to 20 medical transcriptionists.
- Orientate providers and nursing staff to the Dictaphone and Dragon dictation systems and procedures.
- Demonstrates an understanding of medico legal and confidentiality of patient records.
- Manage and compile weekly status reports of department speech recognition system.
- Prepare correspondence, memos, department meeting minutes and procedures for department and medical staff.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Maintain inventory and ordering of department supplies and equipment.
- Facilitated appointment scheduling for patients, optimizing staff calendars and resources.
Medical Records Clerk
Professional Medical Associates
10.1993 - 07.1997
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Inventoried department supplies and maintenance of department equipment.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
Education
Emergency Medical Technician -
Anoka Hennepin Technical College
Anoka, MNHigh School Diploma -
Columbia Heights Senior High
Columbia Heights, MNSkills
- Epic/Excellian
- Vertex
- UKG
- Microsoft Office
- RightFax
- Patient scheduling
- Confidentiality requirements
- Electronic medical records systems
- Proficient in Medical Terminology
Accomplishments
- Creating tip sheets and techinical shared knowledge to support the scheduling team.
- Skilled at working independently and collaboratively in a team environment.
Timeline
Scheduling Coordinator
Cambridge Medical Center/Allina Health System
08.2015 - Current
Medical Secretary Lead
Cambridge Medical Center/Allina Health System
07.1997 - 08.2016
Medical Records Clerk
Professional Medical Associates
10.1993 - 07.1997
Emergency Medical Technician -
Anoka Hennepin Technical College
High School Diploma -
Columbia Heights Senior High