Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Ann Vargas Jones

Burnsville,MN

Summary

Dynamic and results-driven professional with extensive experience at Lamettry's, excelling in customer support and call center operations. Proven problem-solver with strong verbal communication skills, enhancing customer satisfaction through effective inquiry resolution. Mastered data entry and documentation, streamlining processes to improve efficiency and reduce hold times.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Lamettry's
06.2018 - 05.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Store Lead

Soma
03.2018 - 06.2018
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Conducted inventory analysis to determine optimal stock levels.
  • Answered product questions and assisted customers in selection and checkout.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cashier

Sox Appeal
06.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.

Part Time Key Holder

Box Lunch
04.2017 - 06.2017
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Life Insurance Agent

The Deley Group
03.2017 - 04.2017
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
  • Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.

Part Time Key Holder

Lane Bryant
03.2015 - 03.2017
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Developed reward system for staff achievements, motivating team and increasing overall performance.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Education

High School Diploma -

Monache High School
Porterville, CA
06-1993

Skills

  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Inbound phone calls
  • Call center operations

Timeline

Call Center Representative

Lamettry's
06.2018 - 05.2025

Store Lead

Soma
03.2018 - 06.2018

Cashier

Sox Appeal
06.2017 - 02.2018

Part Time Key Holder

Box Lunch
04.2017 - 06.2017

Life Insurance Agent

The Deley Group
03.2017 - 04.2017

Part Time Key Holder

Lane Bryant
03.2015 - 03.2017

High School Diploma -

Monache High School

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Mary Ann Vargas Jones