Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARY JO SCHUETTE

FARMINGTON

Summary

Dynamic Store Manager with proven leadership and customer service management skills honed at Joann Fabrics, Shakopee. Specializes in driving operational excellence and team productivity through effective problem-solving and coaching. Expert in retail inventory management, boasting significant improvements in store performance metrics. Demonstrates outstanding communication, fostering strong customer relations and employee development. Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Store Manager

Joann Fabrics
04.2024 - 03.2025
  • Directed daily store operations to enhance customer experience and drive sales performance.
  • Trained and mentored staff, fostering a collaborative environment and improving team efficiency.
  • Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends, informing merchandising and promotional strategies.
  • Coordinated visual merchandising efforts to create engaging shopping environments that attract customers.
  • Managed budget allocations, ensuring resources were utilized effectively for maximum impact on store performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

Five Below
01.2023 - 04.2024
  • Analyzed data from financial reports to identify areas of improvement in business operations.
  • Developed and executed marketing plans to promote store products and services.
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
  • Interviewed and hired prospective employees according to team needs.
  • Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
  • Prepared staff work schedules and assigned specific duties.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Stocked and organized products in storage spaces and retail shelves.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.

Planogram Specialist

Lowes
04.2020 - 01.2023
  • Assisted in troubleshooting and resolving safety, service and operational issues.
  • Analyzed business data to identify trends and improve efficiency.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Focused on learning new skills and staying updated with industry changes.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

Planogram Specialist

Lowes
12.2013 - 03.2020
  • Developed specialized skills in customer service and client relations.
  • Reviewed and evaluated strategic organizational issues to identify implementation recommendations.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Leveraged strong communication skills to build relationships with clients.
  • Managed workflow processes, ensuring deadlines were met within budget constraints.
  • Conducted and oversaw contingency plan integration and operations.
  • Identified areas for improvement in existing systems and procedures.
  • Generated detailed reports summarizing project status, milestones, and timelines.
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
  • Facilitated meetings with internal teams to ensure objectives were met.
  • Revised and developed business plans to emphasize product line, pricing and inventory factors.
  • Assisted in troubleshooting and resolving safety, service and operational issues.
  • Administered and created training and awareness presentations or materials.
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Troubleshot minor problems and reported larger technical issues.
  • Performed general maintenance and repair.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Met deadlines while maintaining high-quality deliverables.

Assistant Store Manager

Target Corporation
09.2007 - 12.2013
  • Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Coached employees on customer service and selling techniques.
  • Directed employee tasks and time management, improving customer experiences.
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Used proven customer engagement techniques to increase sales.
  • Implemented inventory control systems to maximize efficiency and reduce costs.
  • Monitored employee attendance and productivity levels on a daily basis.
  • Led cross-functional projects that improved operational efficiency.
  • Tracked daily operational activities such as store expenses, payroll records.
  • Built employee knowledge with training and mentoring.
  • Prepared staff work schedules and assigned specific duties.
  • Taught loss prevention practices and policies to minimize shrink.
  • Utilized data analytics techniques to identify areas for improvement.
  • Created promotional campaigns to boost sales figures.
  • Created work schedules to maintain top-quality customer service and lower labor costs.
  • Led floor sets following plan-o-grams to update store appearance.
  • Developed strategies for increasing customer loyalty and retention.

Senior Customer Service Manager

Target Corporation
05.2001 - 07.2007
  • Developed and implemented customer service policies and procedures that improved customer satisfaction by 20%.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Assisted in recruiting efforts by interviewing potential candidates for open positions within the department.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Developed training materials for new hires including manuals, videos, and quizzes.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Analyzed competitor strategies related to their approach towards providing excellent customer service.
  • Analyzed customer feedback data to identify trends and areas for improvement in service delivery.

Customer Service Specialist Head Cashier

Target Corporation
02.1989 - 04.2001
  • Performed store opening and closing duties as required.
  • Verified that customers are of legal age to purchase restricted items.
  • Performed regular audits to ensure compliance with company policies and procedures related to cash management.
  • Utilized effective communication techniques to ensure customers were satisfied with their experience.
  • Resolved customer concerns to meet unique needs and boost satisfaction.
  • Followed all safety protocols while handling money.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Demonstrated excellent customer service skills by greeting customers and providing assistance with inquiries.
  • Recognized potential security threats or suspicious behavior among customers or staff members.
  • Verified age-restricted purchases according to state laws and regulations.
  • Helped customers locate merchandise and answered questions about products.
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Developed strong problem solving abilities to quickly resolve customer issues in a timely manner.
  • Developed and maintained a positive working relationship with customers.

Education

Bachelor of Science (B.S.) - Marketing

Normandale Community College
Bloomington, MN
06.1989

Skills

  • Customer Service
  • Problem-Solving
  • Team leadership and coaching
  • Customer Service Management
  • Friendly and Positive
  • Multitasking and Organization
  • Team Leadership
  • Opening and closing procedures
  • Retail Inventory Management
  • Team Development
  • Team Building and Leadership
  • Bank and Safe Deposits
  • Store displays
  • Recruiting and Hiring
  • Shift Scheduling
  • Store Opening and Closing
  • Store Merchandising
  • Employee Training
  • Outstanding communication skills
  • Payroll Management
  • Customer Relations
  • Leadership Development
  • Recruitment and hiring
  • Policies and Procedures
  • Employee Scheduling
  • Bank deposit procedures

Certification

  • Marketing Coordinator
  • Certification in Sales and Marketing

Timeline

Store Manager

Joann Fabrics
04.2024 - 03.2025

Store Manager

Five Below
01.2023 - 04.2024

Planogram Specialist

Lowes
04.2020 - 01.2023

Planogram Specialist

Lowes
12.2013 - 03.2020

Assistant Store Manager

Target Corporation
09.2007 - 12.2013

Senior Customer Service Manager

Target Corporation
05.2001 - 07.2007

Customer Service Specialist Head Cashier

Target Corporation
02.1989 - 04.2001

Bachelor of Science (B.S.) - Marketing

Normandale Community College

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MARY JO SCHUETTE