Mason Adams
Prior Lake
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Menards, by leveraging exceptional customer service and problem-solving skills. Excelled in high-stress situations, significantly contributing to team collaboration and time management. Demonstrated a strong work ethic and relationship-building abilities, driving repeat business and fostering customer relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate
Holiday Gas Station
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Manager's Assistant
Menards
09.2023 - 11.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Menards
10.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cart Attendant
HyVee Foods
03.2020 - 10.2021
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Education
Prior Lake High School
Prior Lake06.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Goal oriented
- Relationship building
- Flexible schedule
Timeline
Sales Associate
Holiday Gas Station
12.2024 - Current
Manager's Assistant
Menards
09.2023 - 11.2024
Customer Service Representative
Menards
10.2021 - 09.2023
Cart Attendant
HyVee Foods
03.2020 - 10.2021
Prior Lake High School
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