Massa Charlie
Maple Grove,MN
Summary
Proven leader at Bestlife Healthcare Services LLC, adept in preventive maintenance and exceptional organization. Enhanced household safety by conducting regular drills, boosting satisfaction by promptly addressing concerns. Managed staff training and scheduling, ensuring quality service. Anticipated family needs, improving efficiency and satisfaction. Successfully reduced accidents by maintaining a clean environment.
Overview
3
3
years of professional experience
Work History
House Manager
Bestlife Healthcare Services LLC
02.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Home Health Aide
Bestlife Healthcare Services LLC
12.2022 - 02.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
Bachelor of Arts - Accounting/ Management
University Of Liberia
Monrovia,Liberia West Africa02-2006
Skills
- Appointment coordination
- Staff training
- Housekeeping
- Grocery shopping
- Household maintenance
- Staff scheduling
- Supply management
- Stock inventory management
Timeline
House Manager
Bestlife Healthcare Services LLC
02.2023 - Current
Home Health Aide
Bestlife Healthcare Services LLC
12.2022 - 02.2023
Bachelor of Arts - Accounting/ Management
University Of Liberia
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