Matia Bruggeman
Brainerd,MN
Summary
Experience with team supervision, conflict resolution, and operational oversight. Utilizes problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity. Reliable and adaptable to changing demands, with focus on leadership, communication and inclusion.
Overview
3
3
years of professional experience
Work History
Shift Manager
Ice Cream Shoppe
05.2022 - Current
- Maintained cleanliness of work area, ensuring a sanitary environment for food preparation
- Operated cash register accurately, handling cash transactions with precision
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Managed inventory of ice cream flavors and candy, restocking as needed to meet customer demand
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Server
Sherwood North
07.2024 - 02.2025
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Worked with team members to create a positive work environment focused on delivering excellent customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Retail Associate
The Gallery
03.2023 - 06.2023
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork
- Participated in store merchandising activities such as setting up displays or arranging promotional signage
- Mentored new hires during their initial training period, helping them quickly become productive team members
Education
Bachelor of Science - Psychology
North Dakota State University
Fargo, ND05-2027
Skills
- Food service
- Food safety
- Shift management
- Customer service
- Cash handling
- Serving
- Employee training
- Customer service focus
Timeline
Server
Sherwood North
07.2024 - 02.2025
Retail Associate
The Gallery
03.2023 - 06.2023
Shift Manager
Ice Cream Shoppe
05.2022 - Current
Bachelor of Science - Psychology
North Dakota State University
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