Matias Ochoa
Minneapolis
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Adult Beverage Expert
Target
01.2023 - 03.2025
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
Dasher
Doordash
11.2019 - 12.2022
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Enhanced communication with customers through proactive updates on order status.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
To-Go Server
Chili’s Grill and Bar
03.2018 - 08.2018
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Host
Chili’s Grill and Bar
12.2017 - 03.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Science - Engineering
Century College
White Bear Lake, MN08-2025
Skills
- Proficient in English and Spanish
- Consistent Work Ethic
- Persistent Goal Achiever
- Empathetic Communication
- Open-minded
- Versatile Team Member
- Composed During High-Stress Situations
Additional Information
- Volunteered in planning, building, and organizing a library at Aurora Charter School, 04/01/17 - 08/01/17
- Volunteered as a teacher assistant in Adult ESL Program, 05/01/16 - 09/01/16
Timeline
Adult Beverage Expert
Target
01.2023 - 03.2025
Dasher
Doordash
11.2019 - 12.2022
To-Go Server
Chili’s Grill and Bar
03.2018 - 08.2018
Host
Chili’s Grill and Bar
12.2017 - 03.2018
Associate of Science - Engineering
Century College
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