Matt Laughlin
Ottertail
Summary
Dynamic service professional with a proven track record at Ray's Sport and Marine, excelling in customer service and team collaboration. Skilled in optimizing workflow and managing inventory, I consistently enhance operational efficiency and foster customer loyalty through effective communication and problem resolution. Committed to delivering high-quality service and achieving customer satisfaction. Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
7
7
years of professional experience
Work History
Service Writer
Certified Auto Repair
12.2024 - Current
- Assisted customers with service inquiries and provided accurate estimates for repairs.
- Documented vehicle issues and maintenance history in service management software.
- Coordinated with technicians to prioritize service requests and manage workflow efficiently.
- Maintained cleanliness and organization of the service area to enhance operational efficiency.
- Communicated effectively with customers regarding repair progress and service recommendations.
- Addressed customer concerns promptly, ensuring satisfaction with services provided at the shop.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Service Manager
Ray's Sport and Marine
01.2019 - 11.2024
- Managed daily operations to ensure high-quality service delivery and customer satisfaction.
- Coordinated team schedules to optimize resource allocation and improve workflow efficiency.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Collaborated with departments to streamline processes and enhance overall service delivery.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Parts Manager
Ray's Sport and Marine
03.2018 - 12.2019
- Oversaw inventory management processes, ensuring optimal stock levels and efficient order fulfillment.
- Developed strategic partnerships with suppliers to improve procurement timelines and costs.
- Managed scheduling of parts deliveries, optimizing logistics for timely customer service response.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Education
Bachelor of Science - Business Administration And Management
Bemidji State University
Bemidji, MN12-2017
Skills
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Cost estimates
- Strong organization
- Appointment scheduling
- Warranty processing
- Coordinating schedules
- Invoice filing
- Work order processing
- Teamwork and collaboration
Timeline
Service Writer
Certified Auto Repair
12.2024 - Current
Service Manager
Ray's Sport and Marine
01.2019 - 11.2024
Parts Manager
Ray's Sport and Marine
03.2018 - 12.2019
Bachelor of Science - Business Administration And Management
Bemidji State University
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