Matt Severson
Lino Lakes
Summary
Professional in claims management, prepared to lead and enhance claims operations. Strong focus on team collaboration and achieving impactful results. Skilled in analyzing claims, resolving discrepancies, and ensuring compliance. Reliable and adaptable, consistently meeting evolving needs and challenges. Effective communicator with keen eye for process improvement and proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
Claims Supervisor
Progressive Insurance
01.2016 - Current
- Effectively managed 4-7 reps at any given time.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among employees.
- Developed and implemented a negotiation plan in CURBI that resulted in positive results.
- Enhanced team productivity by providing ongoing training and mentorship to the representatives.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Achieved high customer service and accuracy results by maintaining open lines of communication and addressing concerns promptly.
- Conducted regular reviews of claim files, ensuring compliance with company processes.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
Multi-Line Representative
Progressive Insurance
06.2013 - 01.2016
- Handled claims processing effectively, expediting resolutions while maintaining clear communication with customers throughout the process.
- Boosted customer satisfaction by addressing and resolving customer inquiries promptly and professionally.
- Managed multiple insurance products while understanding various policies for coverage investigations.
- Assisted in training new employees, sharing expertise on best practices success.
Fire and Theft Claims Representatative
Progressive
03.2012 - 06.2013
- Effectively communicated with customers to understand the facts and determine if fraud was present.
- Accurately evaluated claims to understand the risk involved with each claim.
URBI Representative
Progressive
06.2005 - 03.2012
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Evaluated customer needs and feedback to resolve claims effectively and accurately.
Education
Bachelor of Science - Management And Communications
St. John's University
Collegeville05-2005
Skills
- Claims management expertise
- Team player attitude
- Customer support
- Multitasking proficiency
- Policy interpretation
- Goal-oriented mindset
- Team motivation
- Willing to learn
- Problem-solving
Timeline
Claims Supervisor
Progressive Insurance
01.2016 - Current
Multi-Line Representative
Progressive Insurance
06.2013 - 01.2016
Fire and Theft Claims Representatative
Progressive
03.2012 - 06.2013
URBI Representative
Progressive
06.2005 - 03.2012
Bachelor of Science - Management And Communications
St. John's University
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