Matthew Cree
Minneapolis
Summary
Dynamic Assistant Store Manager with proven strengths in customer service, problem-solving, and visual merchandising. Achieved enhanced customer experience and increased sales through effective training and KPI tracking.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
J. Crew Factory
Minneapolis, MN
03.2022 - Current
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Trained and mentored new team members on company policies and procedures.
- Developed visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and optimize stock levels for peak performance.
Floor Supervisor
Tommy Hilfiger
Eagan, MN
03.2020 - 03.2022
- Supervised daily operations to ensure optimal staffing and workflow efficiency.
- Trained new team members on store policies and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Monitored inventory levels, coordinating with stockroom staff to maintain product availability.
Floor Supervisor
Van Heusen
Eagan, MN
08.2019 - 02.2020
- Resolved customer inquiries and complaints, improving overall satisfaction rates.
- Conducted performance evaluations, providing feedback and development plans for team members.
- Analyzed sales reports to identify trends and adjust staffing accordingly for peak periods.
- Collaborated with management to develop training materials aimed at improving employee performance.
Stock Associate
Michael Kors
Eagan, MN
09.2017 - 08.2019
- Managed inventory levels to ensure optimal stock availability and organization.
- Trained new associates on stock management procedures and safety protocols.
- Implemented efficient restocking processes to minimize downtime during peak hours.
- Conducted regular audits of merchandise to maintain accuracy and reduce discrepancies.
Education
High School Diploma -
Amery High School
Amery, WISkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Attention to detail
- KPI tracking
- Visual merchandising
Timeline
Assistant Store Manager
J. Crew Factory
03.2022 - Current
Floor Supervisor
Tommy Hilfiger
03.2020 - 03.2022
Floor Supervisor
Van Heusen
08.2019 - 02.2020
Stock Associate
Michael Kors
09.2017 - 08.2019
High School Diploma -
Amery High School