Matthew Klinkhammer
Farmington
Summary
Dynamic Business Manager with a proven track record at New Mart, enhancing operational efficiency and team productivity. Skilled in financial management and negotiation, I foster strong customer relations while optimizing inventory management. Recognized for delivering exceptional service and resolving issues swiftly, I drive continuous improvement and maintain compliance with industry standards.
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Manager
New Mart
11.2006 - 04.2025
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Optimized inventory management, reducing waste and ensuring availability of key products.
Assistant Bar Manager
Al Baker's
10.2011 - 12.2012
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Education
No Degree - Computer Engineering
University of Wisconsin Barron County
Rice Lake, WIHigh School Diploma -
Spooner High School
Spooner, WI05-2001
Skills
- Financial management
- Customer service
- Project management
- Analytical thinking
- Documentation and reporting
- Employee management
- Decision-making
- Negotiation
- Customer relations
- Logistics management
- Loss prevention
Certification
- Licensed Gambling Manager - June 2024-Current
- Certified Food Protection Manager- April 2009-Current (Expires April 2027)
Timeline
Assistant Bar Manager
Al Baker's
10.2011 - 12.2012
Business Manager
New Mart
11.2006 - 04.2025
No Degree - Computer Engineering
University of Wisconsin Barron County
High School Diploma -
Spooner High School
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