Matthew Staffanson
Maple Plain
Summary
Dynamic service professional with extensive experience at M&G Trailer Sales, excelling in aluminum welding and vehicle maintenance. Proven ability to enhance customer satisfaction through effective communication and efficient problem-solving. Recognized for streamlining repair processes, resulting in improved service turnaround times and consistently high-quality outcomes.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
As well as a solid background in long-haul transportation. Known for reliability and adaptability, consistently meeting delivery schedules and maintaining high safety standards.
Overview
9
9
years of professional experience
Work History
Service Advisor
M&G Trailer Sales, Rental & Service
01.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in creating service estimates and recommendations for vehicle repairs and maintenance.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Coordinated with technicians to ensure timely completion of services and communicated updates to customers.
- Enhanced customer satisfaction by following up on service appointments and gathering feedback on experiences.
Service Technician
M&G Trailer Sales, Rental & Service
01.2025 - Current
- Diagnosed and repaired equipment malfunctions, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance checks on trailers, identifying and addressing potential issues proactively.
- Operated welding equipment to fabricate metal components per specifications.
- Maintained inventory of parts and tools, ensuring availability for timely repairs and servicing tasks.
- Fabricated and welded aluminum components using MIG welding techniques.
- Diagnosed and repaired trailer electrical systems, ensuring optimal performance and compliance with safety standards.
- Conducted tire inspections to identify wear patterns and potential safety issues.
- Diagnosed and repaired brake systems, ensuring optimal performance and safety.
OTR Truck Driver
Barrett-Jackson Auction Company
01.2021 - 12.2025
- Operated and maintained commercial vehicles, ensuring compliance with safety regulations.
- Planned efficient routes to optimize delivery schedules and minimize fuel consumption.
- Conducted pre-trip inspections to identify maintenance needs and ensure vehicle readiness.
- Managed shipping documentation, ensuring accuracy in records for regulatory compliance.
- Managed cargo loads securely to prevent damage during transport while adhering to weight limits.
- Delivered freight efficiently across long distances, ensuring timely arrivals and customer satisfaction.
Trailer Technician
Brinkmans Trailer Sales and Service
01.2020 - 01.2023
- Utilized diagnostic tools to troubleshoot mechanical problems, enhancing repair efficiency and accuracy.
- Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
- Provided training to new technicians on safety protocols and equipment usage, fostering a knowledgeable work environment.
- Assisted in developing standard operating procedures for trailer maintenance, improving consistency across services.
- Maintained up-to-date knowledge of industry advancements in trailer technology through regular training and professional development courses.
- Communicated proactively with service advisors regarding job status updates or potential delays, keeping clients informed throughout the repair process.
Carpenter
M&B Construction
10.2018 - 01.2020
- Constructed frameworks and structures utilizing precision measurements and quality materials.
- Managed project timelines, ensuring efficient workflow and timely completion of carpentry tasks.
- Collaborated with architects to interpret blueprints and implement design specifications accurately.
- Resolved on-site challenges by adapting techniques and solutions based on project requirements.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Auto Technician
Maple Grove Auto Service
04.2017 - 10.2018
- Diagnosed suspension system issues using advanced diagnostic tools and techniques.
- Repaired and replaced shock absorbers, struts, and springs to enhance vehicle performance.
- Diagnosed and repaired brake systems, ensuring optimal vehicle performance and safety.
- Conducted thorough inspections of brake components to identify wear and potential failures.
- Conducted routine oil changes and fluid checks to ensure optimal vehicle performance.
- Assisted in diagnosing and troubleshooting mechanical issues for customer vehicles.
- Executed tire mounting, balancing, and rotation services with precision.
- Conducted tire inspections to identify wear patterns and potential safety issues.
Education
High School Diploma -
Delano High School
Delano, MNSkills
- Aluminum welding
- Structural fabrication
- MIG welding
- Works Well Under Pressure
- Power Tools and Equipment
- Written/Verbal communication
- Maintenance and repairs
- Vehicle maintenance and inspection
Timeline
Service Advisor
M&G Trailer Sales, Rental & Service
01.2025 - Current
Service Technician
M&G Trailer Sales, Rental & Service
01.2025 - Current
OTR Truck Driver
Barrett-Jackson Auction Company
01.2021 - 12.2025
Trailer Technician
Brinkmans Trailer Sales and Service
01.2020 - 01.2023
Carpenter
M&B Construction
10.2018 - 01.2020
Auto Technician
Maple Grove Auto Service
04.2017 - 10.2018
High School Diploma -
Delano High School
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