Matthew Webber
Rochester
Summary
Resourceful DOS maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
14
14
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
06.2021 - Current
- Training new staff on DOS related responsibilities.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Responded quickly to questions and inquiries via phone and email.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
Pest Control Technician
Guardian Pest Solutions
06.2018 - 06.2021
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Applied pesticides and other control strategies to manage pests.
- Met with customers at residences and places of business to check on pest and rodent situations.
- Set mechanical traps, baits and glue boards to remove pests from interior areas.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
Restaurant Shift Manager
Culver's Restaurant
06.2017 - 06.2018
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Maintenance Worker
Trail's Travel Center
07.2015 - 06.2017
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Removed snow from sidewalks, driveways and parking areas.
Shift Manager
McDonald's
06.2011 - 07.2015
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Albert Lea Senior High School
Albert Lea, MN06.2008
Skills
- Vascular Center STAR Trainer
- Time Management
- Problem-Solving
- CPR Certified
- Detail-Oriented
- Epic Systems
- Medical Charting
- Preparing Treatment Rooms
- Appointment Scheduling
- Verbal and Written Communication
- Administrative Support
- Data Entry Software
- Customer Service
Timeline
Desk Operations Specialist
Mayo Clinic
06.2021 - Current
Pest Control Technician
Guardian Pest Solutions
06.2018 - 06.2021
Restaurant Shift Manager
Culver's Restaurant
06.2017 - 06.2018
Maintenance Worker
Trail's Travel Center
07.2015 - 06.2017
Shift Manager
McDonald's
06.2011 - 07.2015
High School Diploma -
Albert Lea Senior High School
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