Results-driven professional with extensive experience in casino operations and marketing. Skilled in relationship building and team collaboration, successfully implementing process improvements that enhance guest satisfaction and operational efficiency.
Work History
Casino Dealer/Floor Manager
6 Years 10 Months
Running Aces Casino & Racetrack | 11.2019 - Current
Cultivated lasting guest relationships through professional, engaging, and personalized customer service.
Addressed customer concerns with composure in a fast-paced, high-pressure environment.
Communicated rules, procedures, and information clearly to customers
Resolved customer concerns calmly and professionally in a fast-paced, high-pressure environment.
Trained and mentored junior staff on customer service standards and operational procedures to enhance service quality.
Trained and mentored junior staff on customer service standards and operational procedures.
Marketing Campaign Manager
10 Months
Ying Vang Pao Campaign | 01.2023 - 11.2023
Executed over 100 cold calls daily to drive voter engagement.
Executed literature distribution door-to-door to enhance voter engagement.
Administered daily operations of social media accounts, ensuring consistent content delivery and audience interaction.
Delivery Contractor
11 Months
Quality Biomedical | 01.2022 - 12.2022
Coordinated logistics and route planning for efficient delivery operations, reducing transit times.
Oversaw timely delivery of biomedical supplies to healthcare facilities, ensuring compliance with safety regulations.
Implemented process improvements that enhanced operational efficiency and reduced errors in order fulfillment.
Trained and mentored new team members on delivery protocols and customer service standards.