Professional Summary
Overview
Work History
Education
Skills
Timeline

Matthew Yang

Running Aces Casino & Racetrack
Minneapolis
7
years of professional experience

Results-driven professional with extensive experience in casino operations and marketing. Skilled in relationship building and team collaboration, successfully implementing process improvements that enhance guest satisfaction and operational efficiency.

Work History

Casino Dealer/Floor Manager

6 Years 10 Months
Running Aces Casino & Racetrack | 11.2019 - Current
  • Cultivated lasting guest relationships through professional, engaging, and personalized customer service.
  • Addressed customer concerns with composure in a fast-paced, high-pressure environment.
  • Communicated rules, procedures, and information clearly to customers
  • Resolved customer concerns calmly and professionally in a fast-paced, high-pressure environment.
  • Trained and mentored junior staff on customer service standards and operational procedures to enhance service quality.
  • Trained and mentored junior staff on customer service standards and operational procedures.

Marketing Campaign Manager

10 Months
Ying Vang Pao Campaign | 01.2023 - 11.2023
  • Executed over 100 cold calls daily to drive voter engagement.
  • Executed literature distribution door-to-door to enhance voter engagement.
  • Administered daily operations of social media accounts, ensuring consistent content delivery and audience interaction.

Delivery Contractor

11 Months
Quality Biomedical | 01.2022 - 12.2022
  • Coordinated logistics and route planning for efficient delivery operations, reducing transit times.
  • Oversaw timely delivery of biomedical supplies to healthcare facilities, ensuring compliance with safety regulations.
  • Implemented process improvements that enhanced operational efficiency and reduced errors in order fulfillment.
  • Trained and mentored new team members on delivery protocols and customer service standards.

Education

High School Diploma

Fort Zumwalt North Highschool | O'Fallon, MO

Skills

Customer service
Relationship building
Problem-solving skills
Conflict resolution
Teamwork and collaboration
Time management
Active listening

Timeline

Marketing Campaign Manager

Ying Vang Pao Campaign
01.2023 - 11.2023Read More

Delivery Contractor

Quality Biomedical
01.2022 - 12.2022Read More

Casino Dealer/Floor Manager

Running Aces Casino & Racetrack
11.2019 - CurrentRead More

Fort Zumwalt North Highschool

High School Diploma
Read More
Matthew Yang