MATTHEW ZIMMERMAN
Brooklyn Park
Summary
Adaptable and solutions-focused professional with over a decade of experience in the Food & Beverage and customer service sectors, demonstrating a strong foundation in leadership, team coordination, and client satisfaction. Recently completed a Bachelor of Science in Information Technology from Southern New Hampshire University, with academic focuses on systems analysis, cybersecurity, software development, and database management. Brings a unique blend of hands-on operational insight and emerging technical expertise, with a drive to apply IT skills in real-world business environments. Eager to make a meaningful impact in the technology industry through a commitment to continuous learning, application of skills and education, problem-solving, and cross-functional collaboration.
Overview
12
12
years of professional experience
Work History
Bartender
Redstone American Grill
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server & Bartender
Red Lobster
08.2017 - 08.2024
- Managed food and beverage tasks: preparation, bartending, serving, hosting, online orders, cashiering, expediting, customer surveys, relations.
- Excelled in fast-paced environments with efficient task balancing.
- Resolved customer complaints to enhance retention and maintain a peaceful bar atmosphere.
- Led themed cocktail workshops for staff engagement.
- Trained five new bartenders and servers of varied experience levels.
- Processed payments and managed transactions accurately, ensuring balanced registers.
- Maintained extensive knowledge of menu items to assist guests in choices.
Host & Server
Old Chicago Pizza and Taproom
03.2016 - 07.2017
- Managed food and beverage prep, serving, hosting, to-go orders, cashiering, customer surveys, and relations.
- Addressed customer complaints effectively.
- Handled customer inquiries promptly.
- Arranged artwork and product displays.
- Provided notifications to patrons.
- Utilized conflict resolution skills to convert complaints into positive experiences.
- Worked with kitchen and bar staff for timely order preparation.
Crew Member & Shift Lead
Dairy Queen (Treat)
09.2013 - 09.2015
- Delivered fast, friendly service to ensure customer satisfaction.
- Maintained extensive knowledge of menu items and dietary options for effective customer assistance.
- Processed transactions accurately while adhering to cash handling protocols.
- Trained new employees on service standards and safety protocols for quality consistency.
- Resolved customer complaints promptly to uphold reputation.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, New Hampshire11.2024
High School Diploma -
Champlin Park High School
Champlin, MN06.2015
Skills
- Direct customer engagement
- Regulatory and Food Safety Compliance
- Skilled at prioritizing tasks simultaneously
- Effective time management
- Efficient workflow optimization
- Highly reliable
- Clear and effective communication
- Team collaboration
- Team coordination
- Mathematical analysis
- IT System Security
- IT Operations and System Planning
- Database Management
- Data Analysis
- Python
- Network Technology
- Project Management
Timeline
Bartender
Redstone American Grill
11.2024 - Current
Server & Bartender
Red Lobster
08.2017 - 08.2024
Host & Server
Old Chicago Pizza and Taproom
03.2016 - 07.2017
Crew Member & Shift Lead
Dairy Queen (Treat)
09.2013 - 09.2015
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
Champlin Park High School
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