Maura Judd
Saint Louis Park
Summary
Results-driven professional with experience in sales, customer relationship management, retail and client care across industries including fitness, telecommunications, jewelry sales, and healthcare support. Skilled in building strong client relationships, managing customer accounts, leading tours and presentations, and meeting and exceeding sales goals. Proven ability to communicate effectively in a group and individual setting, stay organized, and provide high-quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
AbbeyCare
Saint Paul, MN
02.2026 - Current
- Part time PCA for elderly client with dementia, ensuring safety, comfort and emotional support
- Assists with medication management, including organizing prescriptions, monitoring schedules, and ensuring medications are taken correctly
- Supported activities of daily living (ADLs), including meal preparation, hygiene assistance, dressing, and mobility support
- Monitor changes in behavior, memory, and physical health
Client Advocate
Wedding Day Diamonds
Minnetonka, MN
10.2025 - Current
- Built and maintained long-term client relationships using CRM software
- Managed client pipeline through CRM software, ensuring timely follow-ups, appointment scheduling, and communication
- Provided personalized product consultations to help clients select engagement rings, wedding bands, and fine jewelry based on budget and style
- Documented customer interactions, notes, and sales activity in CRM software to maintain a good client experience
- Coordinated appointments, special orders, and custom jewelry requests
- Processed transactions accurately using point-of-sale systems to ensure efficient sales operations.
Event Security Officer
Best Crowd Management
Minneapolis, MN
06.2025 - 10.2025
- Monitored event entrances to ensure compliance with safety protocols
- Conducted regular security checks throughout venue areas for potential hazards
- Collaborated with team members to maintain crowd control during high-traffic events
- Crowd control and de-escalation techniques
Assistant Studio Manager
Orange Theory Fitness
MN
03.2025 - 06.2025
- Assisted in daily studio operations, including scheduling, customer service, and ensuring a seamless guest experience
- Led studio tours for guests, explaining fitness programs, equipment, and membership options
- Conducted over 100+ cold calls a day to prospective members to generate leads, schedule studio tours, and increase membership sales
- Used CRM software to track leads, follow-ups, and sales performance
- Conducted regular facility inspections, ensuring compliance with safety regulations and cleanliness standards.
Retail Sales Specialist
Verizon
Minnetonka, MN
03.2022 - 03.2025
- Assisted customers in selecting wireless devices, plans, and accessories based on individual needs and budget
- Provided troubleshooting support for devices, connectivity issues, and account concerns
- Adapted to an ever-changing digital environment
- Consistently met and exceeded monthly sales goals through strong customer relationships and product knowledge
- Subject Matter Expert (SME) in Wireless Home Internet and Small/Medium Business (SMB)
- Completed the Assistant Manager Development Program January 2023-June 2023
Sales Manager
American Eagle Outfitters Inc
Minnetonka, MN
05.2021 - 05.2022
- Led daily sales operations, ensuring team members met individual and store performance goals
- Trained and coached employees on sales techniques, customer service, and product knowledge
- Monitored sales metrics and performance reports to track progress and improve results
- Motivated team to exceed targets through goal setting and performance feedback
- Assisted with hiring, onboarding, and scheduling staff
- Handled customer concerns and escalations
Brand Ambassador Representative
American Eagle Outfitters Inc
Minnetonka, MN
09.2020 - 05.2021
- Provided friendly and engaging customer service to create a positive shopping experience
- Maintained store appearance through merchandising, restocking, and organizing displays
- Collaborated with team members to maintain visual merchandising standards
- Operated cash register and handled transactions
- Worked as part of a team to meet daily sales and customer service expectations
Education
High School Diploma -
Benilde-St. Margaret’s
St. Louis Park, MNNo Degree -
Normandale Community College
Minneapolis, MNBachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2028
Skills
- Customer relationship building
- Customer service
- Sales expertise
- Product and service knowledge
- Sales presentations
- Customer retention
Accomplishments
- Subject Matter Expert (SME) on Wireless Home Internet and Small/Medium Business (SMB) at Verizon
- Finished the Assistant Manager Development Program at Verizon
Timeline
Personal Care Assistant
AbbeyCare
02.2026 - Current
Client Advocate
Wedding Day Diamonds
10.2025 - Current
Event Security Officer
Best Crowd Management
06.2025 - 10.2025
Assistant Studio Manager
Orange Theory Fitness
03.2025 - 06.2025
Retail Sales Specialist
Verizon
03.2022 - 03.2025
Sales Manager
American Eagle Outfitters Inc
05.2021 - 05.2022
Brand Ambassador Representative
American Eagle Outfitters Inc
09.2020 - 05.2021
High School Diploma -
Benilde-St. Margaret’s
No Degree -
Normandale Community College
Bachelor of Science - Business Management
University of Phoenix