Maureen Abayare
Minneapolis
Summary
To obtain a position that enables me to fully utilize all the skills, training, and education that I have acquired while presenting myself with new challenges to further develop my career. Motivated employee with excellent time management skills, knowledgeable and critical thinker, works well under pressure. Trained in airline operations and safety through 10 years of aviation experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FLIGHT ATTENDANT
Delta Air Lines.
11.2014 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
AIRPORT CUSTOMER SERVICE AGENT
Delta Air Lines.
11.2014 - Current
- Extensive experience meeting passenger demands.
- Knowledge of industry standard software programs.
- Ability to address scheduling conflicts in professional manner.
- Ensure that all safety procedures were followed.
- Ensured safety of flight crew, airport staff, and passengers, Monitored flight arrivals and departures.
- Answered passenger questions and dealt with any complaints.
- Worked flexible hours across night, weekend and holiday shifts Improved operations through consistent hard work and dedication Developed and maintained courteous and effective working relationships. Demonstrated respect, friendliness and willingness to help wherever needed Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
RAMP AGENT
Delta Air Lines.
11.2014 - Current
- Responsible for all ground servicing of a commercial airliner, including loading and unloading of baggage. and cargo Typically operate a variety of machinery and equipment, including baggage loader belts, diesel pushback tractors and small baggage cart tugs. Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Transferred luggage from aircraft to collection areas safely using tug equipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
GATE COORDINATOR INSPECTOR
Canadian Pacific Railroad.
11.2013 - 01.2015
- Coordinate direct control and outside operations within the intermodal terminal ensuring trains are received, loaded, and unloaded in accordance with the policies, guidelines and established plans and priorities while meeting on time performance.
- Ensured compliance with federal regulations regarding hazardous materials transportation by maintaining proper documentation and adhering to strict handling procedures.
- Developed strong relationships with key stakeholders such as shippers, receivers, regulators, community leaders ensuring smooth rail operations.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
CASHIER/CUSTOMER SERVICE
Heartbreaker Women's Clothing Store.
- Maintained customer satisfaction with quick and professional handling of product returns
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Answered product questions using knowledge of sales and store promotions
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
HOSTESS/CONTACT
Sarna's Classic Grill.
01.2012 - 11.2013
- Took reservations and to go orders by phone, answered customer questions and informed of accurate wait times. Collected information from arriving customers to seat groups or place them on waitlist. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
CASHIER
Nickelodeon Universe.
01.2012 - 03.2012
- Greet guests in professional manner, providing requested information efficiently
- Oversee monetary transactions using computerized point of sale system
- Provide support in other work areas as needed.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
HIGH SCHOOL DIPLOMA -
High School For Recording Arts.
AVIATION -
The Academy
Bloomington, MN01.2018
Associate in Psychology - Psychology
North Hennepin Community College
Brooklyn Park, MN01.2016
Skills
- Safety Regulation Compliance
- Security awareness
- Critical Thinking
- Airline Operations
- Customer Service and Assistance
- Passenger Interaction
- Service Quality
- Company Culture and Values
- Employee Performance
- Organization and Time Management
- Self-Motivated
- Brand Promotion
Certification
- Certified Personal Trainer - ISSA January 2024
- Nutritionist- ISSA
Awards
Chairman nominee twice at Delta Air Lines. Every year Delta recognizes 100 employees who represents Delta's values of servant leadership, integrity, and respect. Individuals were nominated by their peers which is a huge testament to their daily accomplishments.
Timeline
AIRPORT CUSTOMER SERVICE AGENT
Delta Air Lines.
11.2014 - Current
RAMP AGENT
Delta Air Lines.
11.2014 - Current
FLIGHT ATTENDANT
Delta Air Lines.
11.2014 - Current
GATE COORDINATOR INSPECTOR
Canadian Pacific Railroad.
11.2013 - 01.2015
HOSTESS/CONTACT
Sarna's Classic Grill.
01.2012 - 11.2013
CASHIER
Nickelodeon Universe.
01.2012 - 03.2012
CASHIER/CUSTOMER SERVICE
Heartbreaker Women's Clothing Store.
HIGH SCHOOL DIPLOMA -
High School For Recording Arts.
AVIATION -
The Academy
Associate in Psychology - Psychology
North Hennepin Community College
- Certified Personal Trainer - ISSA January 2024
- Nutritionist- ISSA
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Tony SeymourTony Seymour
Aircraft Support Mechanic Dept.391 at Delta Air Lines.Aircraft Support Mechanic Dept.391 at Delta Air Lines.
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Austin WardenAustin Warden
Technical Sales Engineer at Keyence Corporation AmericaTechnical Sales Engineer at Keyence Corporation America
Vi ProskyVi Prosky
Counselor-in-Training at Harbor CampsCounselor-in-Training at Harbor Camps