Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maureen Madden

Corcoran,MN

Summary

Certified Pharmacy Technician with a proven track record at Hy-Vee Pharmacy, skilled in prescription processing, inventory control and excellent customer service. Recognized for enhancing patient satisfaction through effective problem-solving and relationship building. Committed to accuracy and efficiency, ensuring seamless pharmacy operations while training new staff on best practices. Known for reliability, attention to detail and success with building relationships with patients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Hy-Vee Pharmacy
02.2020 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Processed prescription orders using pharmacy management software efficiently.
  • Supported daily pharmacy operations through clerical tasks and patient interactions.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Processed all medication returns to supplier
  • Processed store to store medication transfers

Teacher's Assistant

Wayzata Public Schools
09.2010 - 09.2020
  • Facilitated small group instruction to enhance student comprehension and engagement.
  • Assisted in developing educational materials tailored to diverse learning needs.
  • Implemented behavioral management strategies to promote positive classroom environment.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported lead teacher in lesson planning and classroom management initiatives.

Pharmacy Technician

Cub Foods Pharmacy
03.2017 - 02.2020
  • Assisted pharmacists in preparing and dispensing medications according to prescriptions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Education

High School Diploma -

Hopkins High School
Minnetonka, MN

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Inventory management
  • Ordering and stocking medications
  • Pharmacist support
  • Relationship building

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Hy-Vee Pharmacy
02.2020 - Current

Pharmacy Technician

Cub Foods Pharmacy
03.2017 - 02.2020

Teacher's Assistant

Wayzata Public Schools
09.2010 - 09.2020

High School Diploma -

Hopkins High School

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Maureen Madden