Maurice Bakkila
Brainerd
Summary
Versatile leader with over 10 years in the Marine Corps and significant management experience. Excelled in team building, staff training, and inventory control, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional interpersonal communication and problem-solving skills, driving positive outcomes and fostering professional development. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
44
44
years of professional experience
Work History
Guest Service Agent
Essentia Health
05.2022 - Current
- Greeted patients upon arrival and offered assistance.
- Assisted with valet and concierge services; directing patients to proper locations throughout the facility, parking and retrieving vehicles, and providing mobility aids when needed.
- Developed strong relationships with patients, fostering loyalty and return visits.
- Acted as liaison between patients, registration staff, and providers to facilitate care.
- Responded quickly and efficiently to guest inquiries to maximize guest satisfaction scores;
- Created welcoming and comfortable environment for guests through maintenance of waiting rooms and clinic entrance.
- Upheld clinic policies and procedures while providing high level of customer service, i.e. COVID precautions and masking.
- Facilitated and coordinated transportation services for guests.
General Store Manager
Dollar General
11.2019 - 05.2020
- Managed financial aspects of the store including inventory control, cash control, and point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Kept inventories accurate with regular audits to identify and resolve variances.
- Collaborated closely with regional managers through detailed reports; both written and verbal.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Department Manager and CAP Team
Walmart
01.2008 - 11.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Managed over $1 million in inventory.
- Advised upper management on key decisions based on thorough analysis of sales trends.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Military Service
Marine Corps
12.1980 - 10.1991
- Received an Honorable Discharge after more than 10 years of service.
- Earned a Certificate of Accommodation for graduating 1 out of 222 people at Non-Commission Officer's School.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Arts - Criminal Justice
Central Lakes College
Brainerd, MNBachelor of Arts - Organizational Behavior
College of St. Scholastica
Duluth05-2019
Skills
- Strong interpersonal and interdepartmental communication; both written and verbal
- Staff management, training, and development
- Team building and supervision
- POS terminal operation; basic accounting, money handling
- Customer service
- Administrative skills
- Inventory Control
- Data review
- Detail-oriented
- Effective multitasker
- Risk assessment, security awareness
- Operation management, intelligence gathering
Timeline
Guest Service Agent
Essentia Health
05.2022 - Current
General Store Manager
Dollar General
11.2019 - 05.2020
Department Manager and CAP Team
Walmart
01.2008 - 11.2019
Military Service
Marine Corps
12.1980 - 10.1991
Associate of Arts - Criminal Justice
Central Lakes College
Bachelor of Arts - Organizational Behavior
College of St. Scholastica
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