May Nguyen
Paris Baguette
Dayton
4
Languages
1
Certification
14
years of professional experience
Experienced with regional operations management, ensuring seamless execution across various locations. Utilizes strategic planning and operational oversight to drive efficiencies and meet organizational goals. Knowledge of team leadership and process optimization, creating positive impact on overall performance.
Work History
Director of Operations
1 Year 10 Months- Established key performance metrics for each department to effectively track progress toward operational goals
- Led continuous improvement initiatives, resulting in 40 % increase in productivity
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
- Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs
- Negotiated favorable terms with suppliers/vendors resulting in cost savings of $12 million since October 2024
- Implemented strategic initiatives to improve operational efficiency and reduce costs, resulting in 200 % increase in profitability
- Leveraged data analytics tools to identify trends and opportunities for process optimization
- Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
- Negotiated favorable supplier terms, achieving $12 million in cost savings since October 2024
- Mentored and coached team members to develop their leadership skills and achieve career advancement goals
- Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
- Spearheaded cost-saving initiatives such as energy conservation measures or waste reduction programs
- Streamlined operational processes to enhance efficiency across multiple locations.
- Led cross-functional teams in executing strategic initiatives to improve customer satisfaction.
Service and Engagement Team Leader
1 Year 2 Months- Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
- Engaged guests through problem-solving and resolution strategies, enhancing overall guest satisfaction
- Knowledge of guest service fundamentals and experience building a guest first team culture
- Planned daily and weekly workload for department(s) to align with business priorities and achieve service and sales goals
- Led team of hourly members, focusing on interviewing, developing, coaching, evaluating, and retaining talent to strengthen team performance
- Coordinated weekly schedules for more than 120 team members to meet operational needs.
- Facilitated weekly training for new team members to ensure they understood their roles.
- Working in a high volume store of 130 Million
Regional Director of Operations
5 Years- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Budget development and control
- Operational analysis and supervision
- Employee recruitment and training
- Opened 32 stores in California, Texas, Hawaii and the Philippines
- Oversaw food and beverage management to ensure quality and service.
- Managed event and catering services to coordinate successful functions.
- Profit generation, sales techniques, and product promotion catering sales and events
- Opened 32 stores in California, Texas, Hawaii and the Philippines
- Managed inventory levels, ensuring stock availability and minimizing carrying costs
- Developed and implemented a risk management plan, mitigating potential operational risks
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
Ecommerce Marketing Manager 08/2015 - 06/2018 Shop
2 Years 10 Months- Developed and implemented targeted digital marketing campaigns to drive online sales growth.
- Optimized product listings for maximum visibility across multiple e-commerce platforms.
- Analyzed consumer behavior data to enhance customer engagement and improve conversion rates.
- Collaborated with cross-functional teams to streamline logistics and fulfillment processes.
- Managed social media accounts, increasing brand awareness through strategic content creation.
- Led email marketing initiatives, resulting in improved open and click-through rates.
- Mentored junior team members on best practices in e-commerce marketing strategies.
- Established performance metrics to evaluate campaign effectiveness and drive continuous improvement.
- Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.
- Fostered strong relationships with vendors and suppliers streamlining processes and optimizing inventory management practices.
- Developed engaging content for the company's blog, social media platforms, and paid advertisements.
- Optimized website performance for improved customer experience and higher conversion rates.
- Developed KPIs to measure success of digital marketing initiatives while continually refining strategies based on results achieved.
Area Operations Manager
3 Years 5 Months- Demonstrated strong determination to achieve set goals in challenging situations.
- Highly organized - can prioritize work schedules, manage time effectively and meet deadlines
- Displayed resourcefulness and proactivity in identifying and addressing challenges.
- Effective communicator - can liaise with clients and communicate ideas with a wide range of people
- Learned new skills quickly while maintaining a strong work ethic.
- Adapted quickly to new working environments and team dynamics.
- Conducted thorough research and produced clear reports to support decision-making
- Resolved issues proactively, ensuring client satisfaction and prompt service.
- Responded to requests promptly, ensuring timely completion of tasks.
Education
High school diploma
Skills
Operations oversight
Supply Chain Management
Data analysis
Inventory control
Strategic Leadership
Vendor Negotiation
Bilingual Communication
Restaurant Management
Store management
Intermediate level
Operational Strategy
Management
Multilingual Communication
Recruiting
Interviewing
Cash Management
Customer service
Upselling
Food Safety
Food Handling
Cash Handling
Spanish
Project Management
Operational Oversight
Bartending
Pricing
Event Planning
Sales Strategy
Culinary Operations
Software proficiency
POS
Operational optimization
Operations oversight
Data analysis
Data Analytics Tools
Certification
ServSafe
Languages
Spanish
Limited Working
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Native or Bilingual
Timeline
Director of Operations
Paris Baguette
10.2024 - CurrentRead More
Service and Engagement Team Leader
Target
08.2023 - 10.2024Read More
Regional Director of Operations
Gen Korean BBQ
06.2018 - 06.2023Read More
Ecommerce Marketing Manager 08/2015 - 06/2018 Shop
Shopee Warehouse
08.2015 - 06.2018Read More
Area Operations Manager
Panda Restaurant Group
03.2012 - 08.2015Read More
Vestavia Hills High School
High school diploma
Read More