Mayanna Walton
Minneapolis
Summary
Detail-oriented and efficient data entry professional with experience in administrative support, eligibility processing, and customer service. Proven ability to manage high volumes of data with accuracy, maintain confidentiality, and ensure timely and precise documentation. Proficient in Microsoft Office Suite and electronic records systems. Eager to contribute strong organizational and problem-solving skills in a data-driven role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Twin Cities Pain Clinic
04.2022 - 03.2025
- Coordinated transitions between program stages, collaborating with internal departments and external partners.
- Reduced errors in eligibility determinations by ensuring comprehensive understanding of program guidelines.
- Delivered exceptional customer service through timely responses and effective communication practices.
- Maintained accurate records of client interactions, safeguarding confidentiality of sensitive information.
- Trained staff on updated eligibility requirements and relevant policies.
- Streamlined interdepartmental communication for prompt updates on applicant cases.
Customer service representative
Allianz Life Insurance of North America
09.2017 - 11.2021
- Acted as primary contact for brokers and agents for all case processing inquiries and product specifications
- Communicated with various internal departments regarding case processing issues and discussed resolutions as necessary
- Trained in all aspects of annuity production and process; including new business, transfers and exchanges, suitability, contracting and commissions, claims
Education
Medical Administrative Assistant -
Summit Academy OIC
04.2022
Skills
- Microsoft Office proficiency
- Medical terminology
- Data entry
- Effective communication
- Documentation and reporting
- Eligibility assessment
- Team collaboration
- Attention to detail
- Problem-solving
- Telephone etiquette
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Eligibility Specialist
Twin Cities Pain Clinic
04.2022 - 03.2025
Customer service representative
Allianz Life Insurance of North America
09.2017 - 11.2021
Medical Administrative Assistant -
Summit Academy OIC
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