Mayengbam James Mc

Self Employed (2010-2012)

• Registered Business under MSME in name of M K Enterprises
• Innovate Transport Vehicle Base Advertisement under Brand name "Ad on Wheels"
• Market research on feasibility of business based on "Lean Startup Model"
• Successfully lunched "Ad on Wheels" in Manipur with IEC schemes of SSA, NRHM, NEIP etc.

Business Owner (2012-2024)

• Started Branding Business under Brand Name "WOL MEDIA" that focus on Marketing, Brand Production, Visual Merchandising and Event Production.
• Started signage manufacturing unit under brand name "Outstanding Signage"
• Focused on strategic management of all seven functions of business.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Expanded market reach with targeted marketing campaigns and strategic partnerships.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Conducted market research to inform product development decisions and identify potential growth areas.
• Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Trained and motivated employees to perform daily business functions.
• Trained and guided team members to maintain high productivity and performance metrics.

• Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of subject matter.
• Developed customized training materials, enhancing participant comprehension and retention of key concepts.
• Planned and facilitated Startup workshops in accordance with Lean Start Up model, employing varied methods to maximize attendance.
• Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Identified areas in need of improvement and implemented solutions.

• Successfully Complete course on "Creating Facilities on Non-motorized Transport" conducted by Institute of Urban Transport (India) along with Institute for Transportation & Development Policy (ITDP) under Under Ministry of Urban Development.
• Developed comprehensive meeting agendas, facilitating productive discussions focused on achieving desired outcomes.
• Contributed to successful event planning by coordinating logistics such as venue selection, catering services, and guest invitations.
• Served as liaison between executives, club members, Government Officers and Support groups, fostering positive relationships throughout organization.
• Assisted in budget development and monitoring, contributing to responsible financial management within the company.
• Ensured timely completion of projects by tracking progress and keeping teams informed about deadlines and expectations.
• Created informative presentations using PowerPoint slideshows for use in meetings and training sessions.

• Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
• Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
• Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
• Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
• Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
• Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
• Established relationships with customers to encourage payment of delinquent accounts.

• Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
• Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.
• Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
• Enhanced fraud detection by implementing advanced data analytics techniques and tools.
• Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.

• Backend Web support for an application called "CALL WAVE"
• Provided technical support through e-mails and Outbound calls
• Established processes for step by step Walk Through of customers for installation and trouble shooting procedures.
• Issue prioritization and filtering of emails for technical support
• Billing issues handled to customer's satisfaction by clearing bottle neck issues, providing alternate options or downright discounts.