McKenna Paulson
Mounds View
Summary
Hardworking and adaptable employee with proven skills in team leadership, inventory control, and effective communication. Committed to optimizing daily operations and enhancing customer satisfaction through strong problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager in Training
Frattallone's Hardware & Garden
Andover
04.2023 - 03.2026
- Coordinated with buyers to meet the unique needs of different customers
- Developed creative ways to advertise sales and promote new products
- Implemented and monitored inventory control procedures to ensure product quality and availability
- Supervised daily store operations to ensure smooth opening and closing procedures
- Frequently handled large cash transactions, weekly bank deposits, and maintained safe balances
Resident Assistant
Presbyterian Homes and Services
Andover
08.2022 - 03.2024
- Worked closely with residents diagnosed with progressive cognitive/dementia disorders
- Assisted residents with daily care activities, including dressing, ambulating, and toileting
- Accurately administered medications and insulin injections
- Operated mechanical lifts to ensure safe resident transfers
- Followed emergency procedures during health crises, including falls and cardiac events
Sales Associate
Frattallone's Hardware & Garden
Andover
04.2022 - 07.2022
- Provided knowledgeable assistance on tools, hardware, and home improvement products
- Advised customers on plant selection, fertilizers, weed control, and seasonal lawn maintenance
- Operated a POS system and handled cash and card transactions
- Checked in large vendor shipments by verifying quantities against invoices and reporting discrepancies
- Provided species-specific plant care to maintain healthy inventory and provided recommendations to customers based on sunlight, climate, and maintenance requirements
Customer Service Representative
King's County Market
Andover
05.2021 - 11.2021
- Sold tobacco products and lottery tickets in compliance with company policies and state and federal laws
- Counted and balanced the safe and cash registers daily
- Managed front-end operations and supervised staff
- Handled customer disputes and in-store emergencies calmly and professionally
- Resolved employee conflicts to promote a productive and positive work environment
- Collaborated closely with department managers to meet store goals
Education
High School Diploma -
Anoka High School
Anoka06.2022
Medical Assisting
Anoka Technical College
Anoka, MNSkills
- Inventory control
- Cash handling
- Customer service
- Medication Administration
- Team leadership
- Staff training
- Time management
- Multitasking
- Attention to detail
- Effective communication
- Problem solving
- Emergency response
- Computer literacy
- Product knowledge
Timeline
Assistant Manager in Training
Frattallone's Hardware & Garden
04.2023 - 03.2026
Resident Assistant
Presbyterian Homes and Services
08.2022 - 03.2024
Sales Associate
Frattallone's Hardware & Garden
04.2022 - 07.2022
Customer Service Representative
King's County Market
05.2021 - 11.2021
High School Diploma -
Anoka High School
Medical Assisting
Anoka Technical College