Meara Lamb
Plymouth
Summary
Results-driven Operations Manager with expertise in team leadership and staff development. Proven ability to enhance customer satisfaction and streamline operations, driving performance and accountability among team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Lunds & Byerlys
Minneapolis, MN
11.2023 - 12.2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw scheduling and staffing to align with peak business hours, optimizing labor costs.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for90employees to comply with predetermined company guidelines.
Front End Manager
Lunds & Byerlys
Minneapolis, MN
01.2019 - 11.2023
- Trained and developed 7 Store Supervisors and Operations Supervisors.
- Fully learned all aspects of Operations Manager position, including bookkeeping, hiring and onboarding, payroll administration, schedule writing and attendance administration. Helped drive OSAT increases each year from 64% at the end of fiscal year 2018 to 75% presently.
- Led front-end operations, ensuring exceptional customer service and product presentation.
- Streamlined checkout processes, improving transaction speed and enhancing customer satisfaction.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Casher and Store Supervisor
Lunds & Byerlys
Minneapolis, MN
11.2017 - 01.2019
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Provided exceptional customer service and hospitality to customers.
- Promoted quickly into Store Supervisor role and subsequently Operations Supervisor position.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - English Literature
Montana State University
Bozeman, MTSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Staff management
- Staff development
- MS office
- Onboarding and orientation
- KPI tracking
- Schedule management
Accomplishments
- Certified Food Protection Manager
- Leadership Readiness Program graduate.
- Speed of Trust
- CPR and AED Certified
- I am an outgoing and energetic individual, and am able to successfully accomplish company objectives collaboratively with my team.
Certification
- Certified Food Protection Manager, State of Minnesota - 2022
Timeline
Operations Manager
Lunds & Byerlys
11.2023 - 12.2025
Front End Manager
Lunds & Byerlys
01.2019 - 11.2023
Casher and Store Supervisor
Lunds & Byerlys
11.2017 - 01.2019
No Degree - English Literature
Montana State University