Megan Gutzmer
Isanti
Summary
Dynamic Senior Merchandise Specialist at Target with a proven track record in supplier relationship management and customer service excellence. Enhanced team productivity through effective problem resolution and cross-functional collaboration. Recognized for driving process improvements and consistently exceeding performance metrics, ensuring a high-quality guest experience.
Overview
7
7
years of professional experience
Work History
Senior Merchandise Specialist
Target
10.2022 - Current
- Built and maintained relations with vendor partners. Including managing contact, inventory levels and sample requests for marketing campaigns.
- Onboarded new vendor partners for Target. Manged shipping locations, new factory set ups and any shipping location changes. Addressed any issues with product or pricing discrepancies.
- Assisted in all new merchandise set up.
- Partnered with team members to ensure items were set up on our website correctly and reflected all information accurately.
- Lead process improvements within our marketing campaigns.
- Captained a new way of managing marketing priorities and samples.
- Managed all retail changes and updates.
- Enhanced customer satisfaction while handling store issues and questions around floorpad layout, retail updates and inventory levels.
- Trained new team members on policies, procedures and best practices within the merchandise specialist role.
- Participated in cross-functional teams focused on initiatives such as process improvements, cost reduction efforts, or special projects within the organization.
Lead Specialist - Guest Service
Target
08.2021 - 10.2022
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Trained team members in de-escalation techniques. Utilized skills to manage escalated call backs and resolve any escalated issues.
- Facilitated trainings, policy refreshers and multiple calibrations with team members.
- Organized and scheduled one on one coaching sessions with team members. Including coaching notes on guest contacts and call listening assessments.
- Advocated for team members and their coaching needs.
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
Senior Specialist - TCOM Guest Services
Target
02.2018 - 08.2021
- Provided a branded experience with every interaction related to guest complaints, inquiries and overall comments about their personalized experience.
- Efficiently and effectively handled incoming calls, letters and emails with high quality and professionalism . While achieving performance and service goals.
- Communicated with key business partners and vendors to effectively handle and resolve guest issues in a timely manner.
- Provided additional support for team members regarding policy/procedures, system functionality, training support and team engagement.
- Captained peer onboarding. Mentoring new hires, call reviews and coaching on case management.
- Awarded an overall performance award in 2019.
- Metrics continually exceeded company wide expectations. Driving for a excellence in all aspects of my work.
Education
High School Diploma -
Hopkins High School
Hopkins, MN01-2011
Skills
- Supplier relationship management
- Customer service support
- Cross-functional teamwork
- Effective problem resolution
- Detail-oriented approach
- Problem-solving abilities
- Multitasking
- Clear interpersonal communication
- Customer service excellence
- Strong organizational abilities
- Effective team engagement
- Customer service experience
- Proficient in computer applications
- Skilled in managing inbound calls
- Data collection
Timeline
Senior Merchandise Specialist
Target
10.2022 - Current
Lead Specialist - Guest Service
Target
08.2021 - 10.2022
Senior Specialist - TCOM Guest Services
Target
02.2018 - 08.2021
High School Diploma -
Hopkins High School
Similar Profiles
Emma HoopesEmma Hoopes
Team Member at TargetTeam Member at Target
Gavin Drake KelleyGavin Drake Kelley
Guest Advocate at TargetGuest Advocate at Target
Savannah OlsenSavannah Olsen
Fulfillment Team Member at TargetFulfillment Team Member at Target
Mekah JonesMekah Jones
Executive Team Leader, Human Resources at TargetExecutive Team Leader, Human Resources at Target
Sienna WilsonSienna Wilson
After-School Care Provider at Art and Science AcademyAfter-School Care Provider at Art and Science Academy