Megan Mezera
North Mankato
Summary
Dynamic client service and workforce support professional with experience providing employment and training services, career guidance, recruitment support, case coordination, and high-level client management. Proven ability to support career seekers through coaching, onboarding, training, and workforce development initiatives while collaborating with employers, educational institutions, and community partners. Skilled in workshop support, relationship management, data analysis, and process improvement with strong organizational and communication abilities. Experienced using Microsoft Office Suite, CRM systems, applicant tracking systems, and cloud-based platforms to track data, manage projects, and improve service delivery. Recognized for adaptability, cultural responsiveness, and commitment to delivering exceptional customer service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
CLIENT SERVICE SPECIALIST
Abdo
Mankato, Minnesota
12.2024 - 04.2026
- Managed approximately 300 active new and existing client projects simultaneously while serving as primary project manager and client support contact for workforce-related initiatives.
- Coordinated project timelines, deliverables, onboarding activities, payroll updates, compensation studies, and software implementations while ensuring accuracy, efficiency, and client satisfaction.
- Managed portfolios of high-value workforce and business clients by providing personalized support, employment-related administrative services, onboarding assistance, and workforce coordination throughout the client lifecycle.
- Supported Workforce Solutions Team initiatives by assisting clients with HR-related support services, workforce processes, and operational project management.
- Delivered responsive customer service and issue resolution, strengthening long-term client relationships and improving client satisfaction.
- Prepared, reviewed, and analyzed CRM reports and workforce data to identify operational trends, improve service strategies, and support data-driven decision making.
- Executed detailed data entry, project tracking, and documentation management across multiple systems while maintaining accuracy and meeting strict deadlines.
- Collaborated with cross-functional internal teams through virtual and in-person communication to improve organizational processes and enhance customer experience.
- Conducted cloud-based and virtual training sessions using Zoom and Microsoft Teams to improve software adoption, workflow consistency, and employee engagement.
- Streamlined onboarding processes for firm-wide implementation, improving new hire integration and reducing onboarding inefficiencies.
- Reviewed engagement agreements, proposals, and workforce documentation to ensure compliance, accuracy, and successful project completion.
- Demonstrated adaptability and strong organizational skills while balancing changing priorities, competing deadlines, and high-volume client needs in a fast-paced environment.
RECRUITER
Ampact
Minneapolis, MN
01.2023 - 10.2024
- Managed full-cycle recruitment and hiring efforts for more than 200 schools throughout Southern Minnesota, supporting workforce staffing needs and successful AmeriCorps member placements.
- Developed and executed local and regional recruitment strategies that increased candidate engagement and strengthened applicant pipelines across multiple school districts and communities.
- Provided employment and training support to applicants and career seekers by explaining job duties, career pathways, benefits, onboarding processes, and service opportunities.
- Coordinated virtual interviews, onboarding activities, and hiring documentation for AmeriCorps candidates while ensuring compliance with organizational protocols and deadlines.
- Screened and evaluated applicants using the iCIMS applicant tracking system to maintain accurate candidate records, improve recruitment efficiency, and support workforce reporting.
- Developed targeted outreach strategies to attract passive job seekers and expand recruitment efforts across diverse populations and underserved communities.
- Built and maintained partnerships with educational institutions, community organizations, workforce programs, and school leaders to support hiring goals and strengthen community engagement.
- Represented the organization at career fairs, hiring events, and workforce outreach initiatives to increase awareness of employment and training opportunities.
- Monitored recruitment metrics and analyzed hiring data to evaluate recruitment effectiveness, identify process improvements, and support organizational workforce goals.
- Adapted recruitment strategies and hiring priorities based on changing workforce needs, organizational goals, and school staffing demands in a fast-paced environment.
ADVERTISING DIRECTOR
Small Business Bookkeeping/West Indian Hills Townhomes
Topeka, KS
01.2019 - 08.2022
- Directed advertising and marketing initiatives by collaborating with department leaders to improve customer engagement, business visibility, and operational performance.
- Partnered with Zillow, Trulia, and Realtor.com to market available properties, increase online visibility, and strengthen lead generation efforts.
- Developed and managed digital advertising campaigns and promotional materials that increased customer inquiries and supported business growth objectives.
- Monitored advertising response rates, customer engagement metrics, and market trends to identify operational improvement opportunities and support strategic planning.
- Managed advertising budgets, tracked expenses, and prepared cost estimates to maintain financial accountability and improve resource allocation.
- Collaborated with internal teams to ensure timely delivery of marketing materials, advertising content, and operational communications.
- Implemented a paperless process management system, improving workflow efficiency and transitioning company operations into a digital environment.
- Analyzed industry and operational trends to support data-driven decision making and improve organizational performance.
- Assisted in transforming the company deficit into positive cash flow within one year through operational improvements and strategic marketing efforts.
PROPERTY MANAGEMENT ASSISTANT
Small Business Bookkeeping/West Indian Hills Townhomes
Topeka, KS
01.2019 - 08.2022
- Supported daily property management operations by coordinating tenant communications, administrative processes, and organizational workflows.
- Assisted with recruitment and onboarding activities including drafting job descriptions, coordinating hiring documentation, and supporting new hire orientation processes.
- Led staff meetings to communicate operational priorities, organizational updates, and process improvement initiatives.
- Collaborated with leadership teams to establish strategic plans, operational goals, and customer service improvements.
- Gathered and analyzed operational data to identify trends, validate conclusions, and improve organizational processes and efficiency.
- Assisted with documentation management, administrative support, and digital recordkeeping to improve workflow efficiency and accessibility.
- Supported tenant relations by responding to inquiries, resolving concerns, and maintaining professional communication with residents and vendors.
RETAIL STORE MANAGER
BCBG Max Azria
Ann Arbor, MI
02.2008 - 02.2011
- Managed daily retail operations while supervising staff, monitoring inventory, and ensuring high levels of customer service and operational efficiency.
- Recruited, interviewed, hired, trained, coached, and supervised employees to support staffing goals and improve team performance.
- Established sales targets, monitored KPIs, and implemented operational strategies to improve profitability and reduce inventory shrink.
- Responded to customer concerns and resolved service issues through effective communication, conflict resolution, and problem-solving skills.
- Maintained inventory control systems and monitored stock levels to support business operations and customer demand.
- Supported continuous improvement initiatives to strengthen team productivity and operational consistency.
Education
Bachelor of Science (B.S.) - Business
University of Wisconsin-Stout
Menomonie, WI, USSkills
- Employment & Training Services
- Workforce Development
- Career Guidance & Coaching
- Client & Case Management
- Workshop & Training Support
- Community Outreach & Partnerships
- Customer Service & Conflict Resolution
- Data Analysis & Reporting
- Process Improvement
- Organizational & Administrative Support
- Cross-Functional Team Collaboration
- Adaptability & Critical Thinking
Timeline
CLIENT SERVICE SPECIALIST
Abdo
12.2024 - 04.2026
RECRUITER
Ampact
01.2023 - 10.2024
ADVERTISING DIRECTOR
Small Business Bookkeeping/West Indian Hills Townhomes
01.2019 - 08.2022
PROPERTY MANAGEMENT ASSISTANT
Small Business Bookkeeping/West Indian Hills Townhomes
01.2019 - 08.2022
RETAIL STORE MANAGER
BCBG Max Azria
02.2008 - 02.2011
Bachelor of Science (B.S.) - Business
University of Wisconsin-Stout