Megan Smith
Northfield
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
JOANN Stores
Apple Valley
- Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
Store Manager
At Home
Burnsville
12.2021 - 04.2024
- it is my responsibility to oversee all aspects of the store including front end with signing up customers for our loyalty program and store credit cards
- I oversee the warehouse and freight process to ensure we are efficiently emptying our trucks and merchandising correctly on the floor
- I oversee the visual aspects of my store setting new floor sets and ensuring we are executing them correctly while maintaining a clean, organized store
- It is also my responsibility to recruit, hire, and train my staff
District Manager
Spirit Halloween
Burnsville
05.2021 - 11.2021
- I operate multiple store locations on all levels
- I planned the complete set up process of the store from a completely empty unit to a full functioning store with walls, merchandise, displays, etc
- I recruit, hire, train all managers and employees
- I monitor payroll spent, company operations, shipment processing, sales, and efficiency of the stores
- I conduct visual changes through each of the stores as product sells through
- I also lead the inventory process and pack up from Merchandise left over from the season and tear down of the store
Independent Contractor
Instacart Shoppers
05.2019 - 06.2021
- I am a personal grocery shopper for customers who order groceries on the Instacart app
- I am responsible for my own hours and earning
- I complete a customers shopping list while maintaining top customer service and selecting top quality items
Assistant Store Manager
Van Heusen
Eagan
04.2018 - 12.2018
- As the assistant manager it is my role to lead and teach the team selling behaviors, visual aspects, product flow, shipment processes, and a positive customer experience
- Customer service is always the number one focus and how we can always improve to make our customers happy when they leave our store
- Recruiting, and hiring is a part of my everyday tasks along with formulating plans to achieve our KPI goals including sales, conversion, items per purchase, and sales dollars per purchase
- I was in charge if over seeing all operations of the store including shipment processes and product merchandising on sales floor
Visual Merchandiser
Target
Hastings
08.2017 - 04.2018
- I am responsible for the presentation of all apparel and accessories in the store
- I merchandise all of the apparel and accessories to demonstrate the collection and what the company wants to portray for the season
- I also merchandise the top apparel sellers so they are most accessible to the customer
- I also teach team members visual merchandising standards and the importance of the impact that merchandising has on the store
Assistant Manager
Pier 1 Imports
Burnsville
01.2015 - 06.2017
- My responsibilities as an assistant manager include training and encouraging my associates
- Coaching selling effectiveness tools
- Process shipment
- Brand merchandising
- Be a leader to build the business and demonstrate excellent customer service
Co-Manager/Store Manager
Bath and Body Works
Burnsville
02.2014 - 01.2015
- My responsibility is to run the store in an orderly fashion
- I drive sales by providing and demonstrating excellent customer service
- I coach and help my associates gain confidence to fully assist customers to their fullest ability
- Each day I calculate how to grow sales and perform above than the previous years sales
- My specific role is Capabilities
- This entails keeping the store up to company visual standards, calculating sales growth, delegating tasks, as well as being a leader
- Customer service is the main requirement in my position
Cashier
Mystic Lake Casino Hotel
Shakopee
02.2012 - 07.2014
- Each day my cash drawer contains between $90,000 - $200,000 in my possession
- During the day i do a number of different transactions
- I cash in tickets people retrieve from the slot machines
- I cash in chips from the black jack tables
- Along with cashing checks and doing credit card advances for people, I give change and switch bills
- At least two times a day I add up all of the receipts, tickets, and chips I had acquired and send it to the banking center where they give me cash back to restock my drawer
Sales Associate
Bath and Body Works
Burnsville
08.2011 - 05.2012
- My typical work day would normally contain with me replenishing the product and keeping the back room neat and organized
- I also helped assist customers find product and answer any questions about the product
- I also worked the register often
Education
Bachelor's - Marketing
Metropolitan State University
01.2020
Associates in Arts - General
Inverhills Community College
Inver Grove Heights, MN01.2013
High school diploma or GED -
Skills
- Conflict management
- Interviewing
- Operations management
- Leadership
- Organizational skills
- Budgeting
- Cost control
- Human resources
- Visual Merchandising
- Customer service
- Performance management
- Recruiting
- Effective Communication
- Digital marketing
- Sales Management
- Event planning
- Negotiation
- Forecasting
- Retail Management
- Guest Services
- Business development
- Employee evaluation
- Marketing
- Merchandising
- Cash Handling
- Microsoft Word
- Social media management
- Payroll
- Profit & Loss
- Sales administration
- Inventory management
- Sales forecasting
- Operational efficiency
- Performance metrics
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Additional Information
I am currently working on my Bachelor's in Marketing degree and looking to build my career and advance.
Timeline
Store Manager
At Home
12.2021 - 04.2024
District Manager
Spirit Halloween
05.2021 - 11.2021
Independent Contractor
Instacart Shoppers
05.2019 - 06.2021
Assistant Store Manager
Van Heusen
04.2018 - 12.2018
Visual Merchandiser
Target
08.2017 - 04.2018
Assistant Manager
Pier 1 Imports
01.2015 - 06.2017
Co-Manager/Store Manager
Bath and Body Works
02.2014 - 01.2015
Cashier
Mystic Lake Casino Hotel
02.2012 - 07.2014
Sales Associate
Bath and Body Works
08.2011 - 05.2012
Store Manager
JOANN Stores
- Current
Bachelor's - Marketing
Metropolitan State University
Associates in Arts - General
Inverhills Community College