MEGAN VAN DIVER
Saint Paul
Summary
Communications Specialist with a decade of experience in shaping executive narratives and crisis communications across diverse sectors including healthcare and technology. Proven track record of increasing leadership visibility and audience engagement through effective messaging. Proficient in handling complex content in real-time while ensuring alignment with organizational objectives. Capable of bridging boardroom discussions and user-centric communication to enhance Mayo Clinic's public image.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technical Writer
Discover Financial Services
07.2024 - 10.2024
- Spearheaded documentation strategies during merger integration of ServiceNow systems.
- Performed quality assurance checks on all completed documents prior to release.
- Designed scalable templates and frameworks for executive communication and API documentation.
Senior Technical Trainer
Wells Fargo
Charlotte
04.2023 - 07.2024
- Developed effective learning and documentation systems for Enterprise Wire platform used by over 2,700 staff members.
- Collaborated with stakeholders to create customized training solutions aligned with business objectives.
- Maintained detailed records of employee attendance, progress, and certification status.
- Organized webinars, conferences, and seminars to promote technical education initiatives.
Internal Crisis Communications Manager
Oracle
01.2020 - 02.2023
- Developed and maintained Oracle's Crisis Communication Playbook, improving clarity and usability by 52%.
- Directed real-time leadership communications during critical incidents to ensure alignment across global teams.
- Partnered with legal, IT, HR, and media teams to create cohesive messaging and manage public responses.
- Acknowledged for strategic acumen under pressure and ability to generate confident messaging amid uncertainty.
- Developed crisis management plans in anticipation of potential issues that could damage reputation or brand image.
- Collaborated with other departments to create cohesive messaging across channels.
Senior Business Writer
Wells Fargo
Minneapolis
12.2018 - 12.2020
- Maintained centralized digital repositories for regulatory compliance reporting.
- Produced user guides and process documentation in accordance with Federal Reserve standards.
- Ensured clarity and consistency in financial communications during reporting cycles.
- Created a comprehensive database for efficient document retrieval.
Senior Strategic Marketing Associate
Target Corporation
Minneapolis
01.2011 - 11.2018
- Executed omnichannel communication campaigns, enhancing user engagement by 45 percent.
- Drove visibility for loyalty programs, achieving successful launch of Cartwheel (now Target Circle).
- Delivered media strategies across CRM, SEO, and creative channels to maximize outreach.
- Created branding content and visuals using Adobe Creative Suite, increasing click-through rates by 39 percent.
- Increased brand awareness through regionally targeted campaigns and collaboration with outside sales.
- Analyzed market trends and customer behavior to guide strategic marketing initiatives.
- Developed email campaigns to engage customers and generate new leads.
Education
Juris Doctor -
University of Chicago Law School
Chicago, IL01.2009
Bachelor of Arts -
Union College
Schenectady, NY01.2005
Skills
- Adobe Creative Suite
- Strategic messaging
- Thought leadership
- Project management
- Problem solving
- Executive communication
- UX writing
- Web development languages
- Stakeholder collaboration
- Crisis communication
- Documentation strategy
- Quality assurance
Certification
Design Thinking Course
Stanford University, June 2024
Timeline
Lead Technical Writer
Discover Financial Services
07.2024 - 10.2024
Senior Technical Trainer
Wells Fargo
04.2023 - 07.2024
Internal Crisis Communications Manager
Oracle
01.2020 - 02.2023
Senior Business Writer
Wells Fargo
12.2018 - 12.2020
Senior Strategic Marketing Associate
Target Corporation
01.2011 - 11.2018
Juris Doctor -
University of Chicago Law School
Bachelor of Arts -
Union College
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