Meghan Hanrahan
Rochester
Summary
Experienced customer service representative with a strong track record of delivering high-quality support in a fast-paced call center environment. Adept at addressing customer inquiries and efficiently resolving issues, resulting in enhanced client satisfaction. Recognized for exceptional team collaboration and adaptability in the face of changing circumstances. Possesses key skills in active listening and effective communication, ensuring a seamless customer experience.
Overview
8
8
years of professional experience
Work History
Client Services Representative
ClearTrackHR
01.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled large volume of incoming and outgoing calls.
- Prepared and submitted 2290 tax forms for truck drivers.
- Effectively managed customer concerns according to established guidelines.
- Conducted training sessions for new hires.
Referral Specialist
Joseph Companies
01.2021 - 01.2022
- Oversaw and regulated referral hotline and portals.
- Processed incoming referrals from both phones and portals.
- Processed forms and ensured accurate data entry for new clients.
- Acquired essential medical details.
- Conducting EVS to determine whether potential clients are eligible for services
- Evaluated Medicare referrals based on defined criteria to determine next steps.
- Created of electronic charts and upload of relevant documents
- Transferred details of new referrals to relevant branches and departmental teams.
Leasing Consultant
Hamilton INH Management
09.2015 - 12.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
Minnesota Virtual high school
Minneapolis, Minnesota06.2010
Skills
- Call center experience
- Data entry proficiency
- Client relationship building
- Strong empathy
- Document processing
- Up-selling techniques
- Outbound calling
- Payment processing
- File management
- Order processing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Organizational skills
Timeline
Client Services Representative
ClearTrackHR
01.2022 - 08.2023
Referral Specialist
Joseph Companies
01.2021 - 01.2022
Leasing Consultant
Hamilton INH Management
09.2015 - 12.2020
High School Diploma -
Minnesota Virtual high school
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