Meghan Sinz
Rochester
Summary
Retail supervisor with over 9 years of experience in food and beverage, specializing in coffee shop and hospital environments. Proven track record in enhancing customer service and product knowledge through effective hands-on training. Committed to establishing high standards and improving service quality across teams.
Overview
10
10
years of professional experience
Work History
Retail Supervisor
Morrison Healthcare
Rochester
04.2024 - Current
- Promoted from a barista role to Retail Supervisor within 9 months
- Directs daily shift operations and food safety compliance to ensure a high-quality dining experience
- Oversaw food service staff and customer service in hospital cafeteria and retail outlets, enhancing overall customer satisfaction
- Managed job flows and facilitated associate training to promote staff development and improve service delivery
- Maintained operational excellence by managing cash office and overseeing transactions to ensure accuracy and compliance
- Leverages specialty coffee expertise to train staff and uphold beverage quality standards
Shift Manager
Noodles & Company
Eau Claire
12.2022 - 09.2023
- Oversaw quality control for all dishes, guaranteeing order accuracy and customer satisfaction
- Maintained and enforced ServSafe food handling practices among staff
- Trained new team members in front and back-of-house roles
- Ensured proper stock levels through effective ingredient preparation and inventory management
- Managed cash drawers and bank deposits, ensuring accuracy and enhancing security measures
- Created welcoming atmosphere to improve overall guest satisfaction
General Manager
Caribou Coffee
Menomonie
05.2021 - 08.2022
- Maintained high customer satisfaction through staff training and professional responsiveness
- Motivated team to upsell and promote menu items, improving product knowledge and sales tactics
- Directed and supported team in a fast-paced environment, fostering teamwork and efficiency
- Tracked sales and expenses to maintain profitable cash flow
- Managed hiring and training processes while addressing disciplinary actions to fulfill staffing needs
- Ensured compliance with cleanliness standards, consistently passing quarterly audits
Shift Manager
Caribou Coffee
Menomonie
04.2016 - 05.2021
- Led team in high-volume environment, ensuring exceptional customer service and compliance with procedures
- Trained and onboarded new team members, fostering a collaborative and productive environment
- Delegated tasks to team members, streamlining workflow and accelerating order completion
- Managed cash drawers and sales deposits accurately, maintaining financial integrity
- Resolved inventory discrepancies, reducing food waste and improving product accuracy
Education
Certified Nursing Assistant Program -
Chippewa Valley Technical College
Eau Claire, WI12-2019
Music Performance -
University of Northwestern St Paul
St Paul, MN01-2017
Skills
- ServSafe Food Protection Manager
- Inventory management
- Retail analytics
- Team leadership
- Microsoft Office
- Compass Group Internal Software
- Crunchtime
- Toast POS system
- Volante software
Awards
GEM Award, 06/24, Morrison Healthcare, Recognized for 'Great Employees Make Magic' Award for outstanding work as a frontline associate
Timeline
Retail Supervisor
Morrison Healthcare
04.2024 - Current
Shift Manager
Noodles & Company
12.2022 - 09.2023
General Manager
Caribou Coffee
05.2021 - 08.2022
Shift Manager
Caribou Coffee
04.2016 - 05.2021
Certified Nursing Assistant Program -
Chippewa Valley Technical College
Music Performance -
University of Northwestern St Paul