MELANIE LOCKHART
Broad Billing LLC
Savage,MN
19
years of professional experience
Dynamic individual with 16 years of hands-on experience in Medical Billing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability in dynamic environments, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Medical Billing Specialist and Consultant
2 Years 8 Months- Own and operate an independent medical billing company, providing comprehensive revenue cycle management services to healthcare providers.
- Manage the complete medical billing lifecycle, including patient registration review, insurance verification, charge entry, claim submission, payment posting, denial management, appeals, and accounts receivable follow-up.
- Analyze reimbursement trends and identify opportunities to improve cash flow, reduce denials, and maximize revenue for provider clients.
- Serve as the primary consultant for billing compliance, payer policies, coding guidance, and revenue cycle best practices.
- Work directly with providers and office staff to resolve complex billing issues, insurance discrepancies, and patient account concerns.
- Monitor aging reports, track outstanding claims, and aggressively pursue timely reimbursement from commercial insurance carriers, Medicare, and Medicaid.
- Develop billing workflows and office procedures that improve efficiency, reduce claim errors, and streamline revenue cycle operations.
- Ensure compliance with HIPAA, Medicare, Medicaid, and commercial payer regulations while maintaining strict confidentiality of patient information.
- Build and maintain long-term client relationships by delivering responsive support, customized billing solutions, and ongoing revenue cycle consulting
Billing Specialist and Office Manager
12 Years 4 Months- Managed full-cycle medical billing and revenue cycle operations for a high-volume Chiropractic, Physical Therapy, Acupuncture, Massage, and Wellness clinic.
- Submitted, tracked, and resolved electronic and paper insurance claims using CPT and ICD-10 coding.
- Posted insurance and patient payments, reconciled accounts, and resolved billing discrepancies.
- Managed denied claims, appeals, collections, payment plans, and outstanding accounts receivable.
- Implemented workflow improvements that increased billing accuracy, efficiency, and revenue collection.
- Ensured compliance with HIPAA, Medicare, Medicaid, and commercial insurance requirements.
- Trained and mentored staff on billing procedures, insurance processes, and practice management software.
- Collaborated with providers, insurance companies, and patients to resolve complex billing issues and ensure accurate documentation.
- Cross-trained to provide front desk coverage as needed, including greeting patients, scheduling appointments, verifying insurance, answering multi-line phones, processing patient check-in/check-out, and collecting copays.
- Delivered exceptional patient service by addressing billing questions, explaining insurance benefits, and resolving account concerns with professionalism and empathy.
- Processed payroll and assisted with month-end financial reporting, account reconciliation, and general office administration.
Medical Billing Specialist
6 Months- Submitted electronic and paper insurance claims using CPT and ICD-10 coding for timely reimbursement.
- Posted insurance payments and electronic funds transfers (EFTs), ensuring accurate payment application and account reconciliation.
- Investigated, appealed, and resolved denied or underpaid claims by working directly with insurance carriers and submitting supporting documentation.
- Monitored outstanding claims and followed up with insurance companies to maximize reimbursement and reduce accounts receivable.
- Maintained accurate billing records while ensuring compliance with HIPAA and payer guidelines.
Trainer
3 Years- Taught new team members correct procedures for all areas of operations.
- Monitored junior employees to improve performance, food safety and customer service.
- Monitored junior employees to enhance performance in food safety and customer service.
- Trained new team members on correct procedures across all operational areas.
- Greet all customers with a smile and provide friendly service.
- Answering customer telephone calls promptly and in an appropriate manner.
- Addressed customer concerns with empathy and resolved problems to ensure positive customer experiences.
- Answer customer telephone calls promptly and in an appropriate manner.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
High School Diploma - Animal Science, Graphic Design
Diploma
Skills
Strong verbal and written communication
Relationship building and interpersonal skills
Patience
empathy
and active listening
Organization and time management
Attention to detail
Problem-solving and critical thinking
Conflict resolution and de-escalation
Adaptability and flexibility
Recordkeeping and documentation
Confidentiality and professionalism
Ability to work in fast-paced environments
Multitasking and prioritization
Technology proficiency and ability to learn new systems
Crisis management and calm under pressure
Timeline
Medical Billing Specialist and Consultant
Broad Billing LLC
2023.12 - CurrentRead More
Medical Billing Specialist
Chinese Acupuncture and Herb Center
2018.08 - 2019.02Read More
Billing Specialist and Office Manager
Finish Line Wellness
2011.08 - 2023.12Read More
Trainer
Raising Canes
2008.01 - 2011.01Read More
Rosemount Senior High School
Diploma
Read More
DCTC
High School Diploma from Animal Science, Graphic Design
Read More