Melanie Pride
Apple Valley
Summary
Compassionate Treatment Coordinator with experience in overseeing patient treatment plans and coordinating with multidisciplinary healthcare teams. Strong skills in communication, patient advocacy, and administrative tasks. Demonstrated ability to foster positive relationships with patients while ensuring high-quality care and service.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Twin Cities Periodontics
12.2020 - Current
- Communicate treatment options to patients, facilitating informed decision-making.
- Educate patients on post-treatment care.
- Collaborate with dental staff to streamline communication and enhance team efficiency.
- Facilitate communication between patients and healthcare teams, acting as a primary point of contact.
- Manage patient scheduling, appointment reminders, and follow-up calls.
- Assist in insurance verification and processing for patient treatment coverage.
Member Services Representative
HealthPartners Insurance
01.2019 - 11.2020
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Resolved escalated member complaints by actively listening, empathizing, and finding appropriate solutions
- Managed high call volumes while maintaining quality standards for customer interactions
- Investigated billing discrepancies reported by members and worked towards prompt resolution
- Served as a liaison between different departments within the organization regarding member-related issues
Sales Leadership Team, Keyholder
Bath and Body Works
09.2016 - 01.2019
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Achieved highest conversion rate among team members through targeted selling strategies that engaged customers
- Delivered exceptional customer service by welcoming and assisting customers in a friendly, professional manner, fostering a positive shopping experience
- Handled cash transactions accurately and efficiently, including processing returns and exchanges
Education
High school diploma -
Eagan High School
Eagan, MNSkills
- Treatment and patient care coordination
- Patient education
- Insurance claims resolution
- Appointment scheduling
- Data entry accuracy
- High-volume management
- Treatment Planning
- Customer service
- Teamwork and collaboration
- Conflict resolution and problem solving
- Organizational skills
- Time management
- Attention to detail
Timeline
Treatment Coordinator
Twin Cities Periodontics
12.2020 - Current
Member Services Representative
HealthPartners Insurance
01.2019 - 11.2020
Sales Leadership Team, Keyholder
Bath and Body Works
09.2016 - 01.2019
High school diploma -
Eagan High School