Melba Ivette Sierra
Saint Paul
Summary
Hi my name is Ivette I am a 23yr latina born in D.R and raised in MN. I have over six years of experience in the restaurant industry, starting as a host and progressing to serving and barback roles. Ive proven to have the ability to manage take-out operations efficiently while providing excellent customer service. Strong teamwork skills developed through collaboration with kitchen and front-of-house staff. Im committed to maintaining high standards of service and customer satisfaction.Im focused on providing outstanding customer service and ensuring guest satisfaction. Im known for having an enthusiastic attitude and a commitment to perfection in service delivery. iI also have the ability to thrive in fast-paced environments while maintaining high service standards In my opinion these are all the things that make a great server! I hope you take me into consideration for this role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server I
Red Lobster, Charlie's on Prior, Maynards on Excelsior, Hazelwood Food and Drink
Twin cities area
04.2018 - 03.2025
- Boosted wine sales through extensive knowledge of ingredients, pairings, and effective upselling strategies.
- Educated guests on menu specials and suggested add-ons to exceed monthly sales goals.
- Enhanced dining experience by offering detailed explanations of dishes, leading to consistently high feedback ratings on guest surveys and a 92% satisfaction score
Education
HighSchool -
Champlin Park HighSchool
Champlin, MN06.2020
Skills
- Customer service
- Food and beverage pairing expertise
- Guest relations
- Team collaboration
- Menu knowledge
- Upselling techniques
- Conflict resolution
- Attention to detail
- Tableside etiquette
- Positive and professional
- Product knowledge
- Point of sale systems
- Order coordination
- Customer focus
Certification
ServSafe Food Handler Certification, 2020-05
Languages
Bilingual, Fluent in both Spanish and English
Languages
Spanish
Native/ Bilingual
Timeline
Server I
Red Lobster, Charlie's on Prior, Maynards on Excelsior, Hazelwood Food and Drink
04.2018 - 03.2025
HighSchool -
Champlin Park HighSchool
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