Melissa Akre
Jordan
Summary
Resourceful professional with extensive experience in customer support and call management. Skilled in troubleshooting complex issues and fostering teamwork, resulting in improved customer satisfaction and retention. Dedicated to enhancing support delivery through strong organizational skills.
Detail-oriented customer support representative with proven skills in problem-solving and call management. Committed to enhancing customer satisfaction through timely and accurate responses.
Overview
21
21
years of professional experience
Work History
Customer Support Representative
Danfoss Power Solutions
Plymouth, MN
01.2023 - Current
- Provided timely and accurate responses to customer inquiries via phone and email.
- Assisted in troubleshooting product issues, ensuring customer satisfaction and quick resolution.
- Handled escalated customer issues, employing conflict resolution techniques to restore client relationships.
- Participated in regular team meetings to discuss performance metrics and best practices for customer support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Resolved customer complaints swiftly, restoring client trust.
- Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.
Account Coordinator
Eaton Corporation
Eden Prairie, MN
04.2005 - 01.2023
- Worked in the OEM side for almost 6 years when I started, working customer schedules and releases, blanket orders and learning each customer demand.
- Moved to the Distribution side, much faster paced with multiple roles.
- Answered high volume calls in a call center environment.
- Provided timely and accurate responses to customer inquiries via phone and email.
- Assisted in troubleshooting product issues, ensuring customer satisfaction and quick resolution.
- Backing up teammates when out accessing co-workers emails to accommodate customers while their CSR is out on vacation.
Education
Business Administration
National American University
Bloomington, MNSkills
- Customer service excellence
- Inbound call answering
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Customer service
- Microsoft windows and office
- Call management
- Organizational skills
- Collaborative team player
Timeline
Customer Support Representative
Danfoss Power Solutions
01.2023 - Current
Account Coordinator
Eaton Corporation
04.2005 - 01.2023
Business Administration
National American University