Melissa Goldman
Woodbury
Summary
Committed and professional Restaurant Manager with over 20 years of managerial experience. Outgoing and customer service oriented. Strong baking and culinary skills.
Overview
31
31
years of professional experience
Work History
General Manager
Bruegger's Bagels
03.2016 - Current
- Managed 30 employees in multiple locations
- Dual responsibilities as Acting and General Manager during store hiring shortage
- Successfully operated store in high traffic location
- Worked alongside corporate management to improve store efficiency and operational standards
Newspaper Carrier
Pioneer Press
06.2006 - 01.2015
- Responsible for paper delivery to over 600 homes daily
- Primary duties included compiling and preparing papers for delivery, assisting in uncovered routes, training new carriers, assuring customer satisfaction to maintain and grow client base
General Manager/Assistant Manager
Bruegger's Bagels
10.2002 - 12.2005
- Managed 20 employees in multiple locations
- Served as primary supervisor and trainer for all incoming and existing employees
- Oversaw hiring process for over 30 employees
- Ran day to day operations for peak efficiency and customer satisfaction
Assistant Manager
Arby's
08.1999 - 10.2002
- Managed over 30 employees at multiple locations
- Oversaw operations during restaurant development and expansion
- Assisted in the hiring process of over 15 employees
- Improved customer awareness by helping to implement new procedures and protocols
Customer Service Rep/Assistant Manager
Wendy's
06.1994 - 08.1999
- Cashier, Food preparation, Drive-through operator
- Opening and closing responsibilities to include daily food prep, station set-up, cleaning, inventory, stocking, and cash-out
- Promoted to Assistant Manager due to recognition of increased responsibilities and outstanding customer service skills
Skills
- Proficient in Store inventory and accountability
- Abundant experience with cash count store deposit
- Over 20 years of experience in a customer service-environment, 20 of which were spent in a restaurant management position
- Skilled with training and demonstrating proper restaurant procedures and outstanding customer service
- Excellent communication and customer service skills
- Proficient at managing multiple work responsibilities and work-loads
- Team builder
- Goal Oriented
Accomplishments
- Successfully trained over 60 employees
- Promoted to General Manager at Bruegger's Bagels after one year as Assistant Manager
- Served as cross-trainer for managers in multiple store locations
- Achieved top quartile in 2023
Timeline
General Manager
Bruegger's Bagels
03.2016 - Current
Newspaper Carrier
Pioneer Press
06.2006 - 01.2015
General Manager/Assistant Manager
Bruegger's Bagels
10.2002 - 12.2005
Assistant Manager
Arby's
08.1999 - 10.2002
Customer Service Rep/Assistant Manager
Wendy's
06.1994 - 08.1999
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