Melissa Hanson
Garfield
Summary
Results-driven store manager with a proven track record in staff training, customer relations, and visual merchandising, enhancing customer satisfaction and boosting sales.
Overview
24
24
years of professional experience
Work History
Store Manager
Dollar Tree
Alexandria
03.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained team members, improving customer service skills to enhance customer experience.
- Implemented promotional displays, increasing customer engagement and driving sales.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts and audits, minimizing shrinkage and ensuring stock availability.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
Store Manager
Christopher&Banks
Alexandria
05.2002 - 03.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed weekly work schedules for store personnel to ensure adequate coverage and efficient operations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Achieved team goals and addressed challenges by implementing customer service initiatives and fostering a collaborative environment.
- Designed and constructed engaging displays and signage to drive product sales and enhance customer experience.
Education
Brandon High School
Brandon05-1988
Skills
- Visual merchandising
- Sales forecasting
- Store opening and closing procedures
- Cash handling
- Accurate cash handling
- Bank and safe deposits
- Staff training
- Team building
- Customer relations
- Problem solving
- Friendly and positive
Timeline
Store Manager
Dollar Tree
03.2021 - Current
Store Manager
Christopher&Banks
05.2002 - 03.2021
Brandon High School