Melissa Klein
Minneapolis
Summary
I am a 29 year old mom of 2 special needs boys. I take allot of pride in everything I do from being a mom or being a dedicated worker at whatever job I am at. I worked very well with others and have allot of patience. I have about 10 years total of customer service experiences behind me and take allot of pride in being able to help as many people as I can with whatever their need is that day. I like coming home after a long day at work and feeling like I made a difference in someones life that day and strive to do that every day.
Overview
12
12
years of professional experience
Work History
Cabinets and Appliances Manager
Menards Inc. - Home Improvement
Brooklyn Park, MN
10.2025 - 01.2026
- Streamlined inventory management processes to enhance product availability and minimize stock discrepancies.
- Led team training sessions to improve customer service skills, resulting in increased customer satisfaction ratings.
- Developed and implemented effective merchandising strategies to optimize store layout and drive sales performance.
- Coordinated daily operations, ensuring compliance with safety standards and operational procedures across departments.
Cabinets and Appliances Assistant Manager
Menards Inc. - Home Improvement
Blaine, MN
11.2024 - 10.2025
- Led team in implementing inventory management practices to enhance stock accuracy and reduce discrepancies.
- Developed training programs for new staff to improve operational efficiency and customer service skills.
- Collaborated with department managers on strategic initiatives to optimize store layout and product placement.
- Analyzed sales trends and customer feedback to drive promotional strategies and maximize revenue opportunities.
911 Emergency Dispatcher
Anoka County Workhouse
Anoka, MN
08.2023 - 11.2023
- Answered all emergency and non emergency calls for all 24 city's within anoka county.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- while listening to caller I would get all the information I needed in a structured fashion to insure not only the persons safety but the safety of our officers as well before dispatching the call.
- Provided pre-arrival instructions to caller while they waited for the ambulance to get to location.
- determined when to stay on the phone with a person tell officers arrived or when if is safe to hang up and have them call back with changes.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
Front End Department Supervisor
Lowes Distribution Center
Blaine, MN
04.2018 - 07.2023
- Organized workflow for front end team members to ensure efficient operations.
- Trained new staff members on how to handle money in specific situations
- Maintained a clean and organized work environment by delegating tasks to team members when necessary.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Recruited, interviewed, hired, trained, scheduled and supervised staff as needed.
Cashier
Walmart
Oak Grove, KY
03.2016 - 03.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
Menards
Blaine, MN
08.2013 - 03.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed specifically when items needed to be returned to the shelves at the end of the night
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Blaine High School
Blaine06.2014
Skills
- Decision Making
- Information Gathering and Relay
- Problem Solving
- Type and talk at the same time
- Active Listening
- Works Well Under Pressure
- Teamwork and Collaboration
Languages
ASL
Limited
Timeline
Cabinets and Appliances Manager
Menards Inc. - Home Improvement
10.2025 - 01.2026
Cabinets and Appliances Assistant Manager
Menards Inc. - Home Improvement
11.2024 - 10.2025
911 Emergency Dispatcher
Anoka County Workhouse
08.2023 - 11.2023
Front End Department Supervisor
Lowes Distribution Center
04.2018 - 07.2023
Cashier
Walmart
03.2016 - 03.2017
Cashier
Menards
08.2013 - 03.2015
High School Diploma -
Blaine High School
references
Ryleigh Peltier ( friend) 952-393-0736
Carlie heisler ( friend) 763-360-4770
Michelle Chilinski (friend) 612-396-9433
Education and Training
other